Customer Service Advisor

Concentrix Corporation; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Concentrix Corporation in Dubai is seeking a Customer Service Representative to provide outstanding support to customers. You will be responsible for addressing customer inquiries via various communication channels and developing your tech skills while supporting their needs.

The ideal candidate should possess a Bachelor's degree or diploma and be bilingual in Arabic and English. A commitment to creating a diverse and inclusive workplace is essential. Rotating and weekend shifts are part of the role.

Qualifications

• Proficiency in Arabic and English is essential.
• Bachelor's degree or diploma in any related field is required.
• Ability to work rotating and weekend shifts.

Responsibilities

• Review customer requests and respond according to their needs.
• Provide customer service support and resolution of routine problems.
• Interface with customers via phone, email, chat, or social media.

Skills

Bilingual in Arabic and English

Customer service skills

Education

Bachelor's degree or diploma in any related field

Job description

As a Customer Service Representative you will Review customer requests and expectations and respond to them according to their needs and situations Provide customer service support and resolution of routine problems regarding our client s product or services and will interface with their customers via phone email chat or social media depending upon the client requirements Develop your tech skills and learn how to use software solutions that improve people s lives Champion better brand experiences for our customers and clients

Your qualifications:

We our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Bachelor's degree or diploma in any related field
• Are proficient or bilingual in Arabic and English
• Can work rotating and weekend shifts

Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We ll do our best to match you with the right job, whether it s this one or another role.