Customer Service Advisor

Concentrix Corporation; Abu Dhabi; On-site; AED 78,120 - 111,600; Full time

Job summary

Concentrix Corporation, located in Abu Dhabi, is seeking Arabic and English-speaking Customer Representatives to join their team. This role involves providing customer service support and resolving routine issues through various communication channels, developing tech skills and ensuring excellent brand experiences.

They provide comprehensive training and opportunities for career growth, valuing a diverse and inclusive work environment. Applicants with a Bachelor’s degree or diploma, who are proactive, are encouraged to apply.

Qualifications

• Bachelor’s degree or diploma in any related field.
• Proficient or bilingual in Arabic and English.
• Proactive, self‑motivated, and solution‑oriented.
• Ability to work rotating and weekend shifts.

Responsibilities

• Review customer requests and respond according to needs.
• Provide customer service support and resolve routine problems.
• Interface with customers via phone, email, chat, or social media.
• Develop tech skills and use software solutions improving lives.

Skills

Proficient or bilingual in Arabic and English

Proactive

Self-motivated

Solution-oriented

Education

Bachelor’s degree or diploma in any related field

Job description

Job Description

Are you looking for a career change with a forward-thinking global organization? Come be part of our award‑winning company driven by our people from 70 countries where all members contribute and support each other’s success and well‑being proudly united as our game‑changers.

We have been recognized with awards such as World’s Best Workplaces, Best Companies for Career Growth, and Best Company Culture year after year.

We’re on the lookout for Arabic and English‑speaking Customer Representatives on‑site to join our team of game‑changers who engage with customers from top brands that could be from luxury retail, finance, real‑estate, fashion, healthcare, or another leading‑edge industry.

We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix you belong, you make a difference, and you succeed on your terms.

Career growth and personal development

This is a great opportunity to reimagine an all‑new career journey and develop friends for life at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix there’s real career and personal growth potential. About 80% of our managers and leaders have been promoted from within. That’s why we offer a range of free learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative you will review customer requests and expectations and respond to them according to their needs and situations. You will provide customer service support and resolution of routine problems regarding our client’s product or services and will interface with their customers via phone, email, chat, or social media depending upon the client requirements. You will develop your tech skills and learn how to use software solutions that improve people’s lives. You will champion better brand experiences for our customers and clients.

Your qualifications

We embrace our game‑changers with open arms. People from diverse backgrounds, curious, and willing to learn.

• Bachelor’s degree or diploma in any related field.
• Proficient or bilingual in Arabic and English.
• Proactive, self‑motivated, and solution‑oriented.
• Can work rotating and weekend shifts.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box we encourage you to apply anyway. We’ll do our best to match you with the right job whether it’s this one or another role.

Concentrix is a great match if you

You’ll benefit from a supportive environment, continuous learning opportunities, and a culture that values inclusion and growth.