Customer Service Advisor - Arabic Speaker

Concentrix Corporation; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Concentrix Corporation is hiring for a customer service role based in Dubai, United Arab Emirates. The ideal candidate will provide top-notch service to clients, ensuring all Key Performance Indicators are met while demonstrating exceptional customer-centric skills and etiquette.

Applicants should possess strong communication abilities in Arabic and English, and preferably have experience in the Luxury Retail Hospitality industry. The role requires flexibility to work shifts and the ability to join within 1-2 weeks.

Qualifications

• Previous experience in the Luxury Retail Hospitality industry preferred.
• Strong command of Arabic and English (oral and written) is essential.
• Dependable with proficient attention to detail.

Responsibilities

• Ensure service meets Key Performance Indicators (KPIs).
• Provide high-quality customer service through various communication channels.
• Identify and maximize selling and cross-selling opportunities.

Skills

Customer service skills

Proficiency in Arabic and English

Telephone etiquette

Attention to detail

Problem-solving skills

Education

Bachelor's degree or equivalent experience

Tools

Computer proficiency

Job description

ESSENTIAL FUNCTIONS

CORE RESPONSIBILITIES

• Ensuring that the service delivered to our client's customers meets the Key Performance Indicators (KPIs) for the role.
• Interfaces with customers via inbound calls, chats, emails, outbound calls, chats, emails, or through the Internet, depending upon client requirements, while maintaining established standards for the number of calls, pick‑up time, duration of call, and quality of call.
• Providing high‑quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision‑support tools and resources for answering customer enquiries efficiently and politely with correct and complete information, and redirecting them where appropriate.
• Identifying customer problems and offering appropriate solutions.
• Identifying and maximizing selling and cross‑selling opportunities.
• Continuous learning to keep up‑to‑date with changes and developments to products, services and procedures.

CANDIDATE PROFILE

• Accountable for providing the highest standards of customer service through telephone services to existing and potential customers.
• Previous experience in the Luxury Retail Hospitality industry and a strong passion for the luxury universe.
• Arabic speaker with a strong command of English (oral and written).
• Graduate preferred in any stream and above; a combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Demonstrate courteousness and patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Dependable with proficient attention to detail.
• Strong computer navigation skills and PC knowledge.
• Open to work – 8 hours a day, 5 days a week in all shifts as per department requirements.
• Can join immediately, preferably within 1–2 weeks on offer agreement.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.