Customer Service Advisor - Arabic Speaker

Concentrix; Dubai; On-site; AED 89,280 - 111,600; Full time

Job summary

A global customer experience company is seeking a Customer Service Advisor - Arabic Speaker in Dubai. This role involves responding to customer inquiries via calls and chats while ensuring high-quality service. Candidates should have experience in the luxury retail or hospitality industry and exhibit excellent communication skills in both Arabic and English. The ideal applicant will be detail-oriented, dependable, and ready to work flexible hours. Immediate availability is preferred.

Qualifications

• Previous experience in Luxury Retail or Hospitality industry is preferred.
• Strong command of English and fluent in Arabic.
• Pleasant telephone etiquette and patience in customer interactions.

Responsibilities

• Provide customer service support via calls, chats, and emails.
• Ensure service meets Key Performance Indicators (KPIs).
• Identify customer problems and offer appropriate solutions.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Problem Solving

Sales Skills

Education

Bachelor's Degree or Equivalent Experience

Tools

PC Knowledge

Job description

Job Title

Customer Service Advisor - Arabic Speaker

Job Description

The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Essential Functions / Core Responsibilities

• Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role.
• Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick‑up time, duration of call and quality of call.
• Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision‑support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identifying customer problems and offering appropriate solutions.
• Identifying and maximizing selling and cross‑selling opportunities.
• Continuous learning to keep up‑to‑date with changes and developments to products, services, and procedures.

Candidate Profile

• The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
• Arabic speaker with a strong command of English (oral and written).
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Dependable with proficient attention to detail.
• Strong computer navigation skills and PC Knowledge.
• Open to work – 8 hours a day, 5 days a week in all shifts, as per department requirements.
• Can join immediately (preferably within 1‑2 weeks on offer agreement).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.