Customer Service Advisor - Arabic Speaker

Concentrix Catalyst FZCO; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor - Arabic Speaker in Dubai to handle inbound/outbound calls, chats, and emails and provide first-class service while resolving non-routine issues. The role requires Arabic fluency and strong English skills, with a preference for graduates and a hospitality background.

You will maintain high telephone etiquette, attention to detail, and solid PC skills. Open to 8-hour shifts across 5 days, with immediate start preferred where possible.

Qualifications

• Arabic speaker with strong command of English (oral and written).
• Experience in Luxury Retail / Hospitality desirable.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Demonstrate courteousness and patience in all customer contact situations; professional tone.

Responsibilities

• Ensure service meets KPIs for the role.
• Interface with customers via inbound/outbound calls/chats/emails or Internet depending on client requirements.
• Provide high quality customer service and resolve non-routine problems with correct information.
• Identify customer problems and offer appropriate solutions.
• Identify and maximize selling and cross-selling opportunities.
• Continuously learn to stay up-to-date with product, service, and procedural changes.

Skills

Arabic language

English language

Customer service

Telephone etiquette

Attention to detail

PC knowledge

Education

Bachelor's degree or equivalent

Job description

Job Title: Customer Service Advisor - Arabic Speaker

The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES

• Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role.
• Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identifying customer problems and offer appropriate solutions.
• Identifying and maximizing selling and cross-selling opportunities.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

CANDIDATE PROFILE

You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

• The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
• Arabic speaker with a strong command of English (oral and written).
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Dependable with proficient attention to detail.
• Strong computer navigation skills and PC Knowledge.
• Open to work - 8 hours a day, 5 days a week in all shifts, as per department requirements.
• Can join immediately (preferably within 1-2 weeks on offer agreement).

Disclaimer

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: ARE Dubai - Property# BCB2 515, Dubai CommerCity Language Requirements: Time Type: Full time

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Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.