Customer Loyalty Representative

hello chef; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A growing food service company in Dubai is looking for a Customer Loyalty Representative to enhance customer trust and provide meaningful support. This role emphasizes empathy and effective communication during customer interactions, especially when issues arise. Ideal candidates will have a customer support background and skilled in problem resolution. The position offers market-competitive compensation, 22 days annual leave, and premium medical coverage.

Benefits

Market-competitive compensation with biannual performance reviews

22 days annual leave and relocation support

Premium medical coverage

50% company discount and regular food tastings

Company-provided transportation

Qualifications

• Experience in a customer-facing role with a focus on support.
• Strong communication skills in English.
• Ability to handle customer issues sensitively and effectively.

Responsibilities

• Protect customer trust through reliable issue resolution.
• Engage customers who are unsure or on the fence.
• Identify recurring customer confusion and feedback.

Skills

Customer empathy and active listening

Clear, human communication (written and spoken in English)

Judgment and problem-solving in ambiguous situations

Comfort with systems and tools

Ownership mindset and accountability

Calm execution under pressure

Tools

Intercom

CRM

Job description

Customer Loyalty Representative (CLT Rep)

Hello Chef is growing fast — serving more customers every week while staying deeply focused on trust, quality, and long-term relationships.

We’re hiring a Customer Loyalty Representative (CLT Rep) to support customers at key moments in their journey — where empathy, judgment, and care make a real difference.

This is not a call centre role and not a sales role. It’s a customer-facing role focused on human support — especially when something goes wrong, when customers have questions, or when they need a bit of extra help.

Mission

Protect customer trust and help customers get lasting value from Hello Chef through thoughtful, human support.

Accountabilities

1. Protect customer trust through reliable issue resolution Resolve customer issues correctly and empathetically, preventing avoidable dissatisfaction from turning into churn and flagging recurring problems or risks early.
2. Reduce avoidable churn through intentional human interaction Engage customers who are unsure or on the fence, support early lifecycle success, and use good judgment to help customers get more value from Hello Chef.
3. Surface customer insights through daily customer interactions Identify recurring customer confusion, friction, or feedback and share it clearly with the team, acting as the voice of the customer in day-to-day work.

What We’re Looking For: Core Competencies

• Customer empathy and active listening
• Clear, human communication (written and spoken in English)
• Judgment and problem-solving in ambiguous situations
• Comfort with systems and tools (Intercom, CRM, tagging)
• Ownership mindset and accountability
• Calm execution under pressure

What We Offer

• Market-competitive compensation with biannual performance reviews
• 22 days annual leave, annual flight allowance, and relocation support if moving to Dubai
• Premium medical coverage (including mental health, dental, and optical)
• 50% Hello Chef discount and regular food tastings
• A high-feedback, high-ownership culture with clear expectations and real growth opportunities
• Company-provided transportation to and from DIP and National Industries Park