Customer Experience Receptionist & Admin Support

DHL; Abu Dhabi; On-site; Confidential; Full time

Job summary

DHL Express UAE is seeking a receptionist to professionally manage front-desk duties, greet guests, and direct visitors to the right departments in Abu Dhabi. This role represents DHL’s commitment to service excellence and a welcoming, efficient reception environment.

The position requires excellent English communication; knowledge of Arabic is a plus, as is a typing speed of 30 wpm. A customer-focused mindset under pressure is essential to succeed in our busy reception area.

Qualifications

• Excellent English communication; knowledge of Arabic is a plus.
• Typing speed of at least 30 words per minute.
• Customer-focused and able to work under pressure.

Responsibilities

• Meet and greet customers/guests upon arrival and direct them to locations.
• Answer calls in a timely, professional manner per DHL standards and transfer to appropriate staff.
• Provide a high level of customer service and professionalism for all DHL customers.
• Maintain knowledge of all departments and DHL network to supply accurate information.
• Assist with administration requests or reports as requested.
• Support and cover the incentive coordinator in absence.
• Support in NPA First Calls to enhance the DHL Service experience.
• Assist if needed with call center inquiries.
• Assist walk-in customers and contribute to reception process improvements.

Skills

Excellent English

Arabic language

Typing speed 30 wpm

Customer oriented

Education

Service industry knowledge advantageous

Tools

MS Office

Job description

DHL Express UAE is seeking a receptionist to professionally manage front-desk duties, greet guests, and direct visitors to the right departments in Abu Dhabi. This role represents DHL’s commitment to service excellence and a welcoming, efficient reception environment.

The position requires excellent English communication; knowledge of Arabic is a plus, as is a typing speed of 30 wpm. A customer-focused mindset under pressure is essential to succeed in our busy reception area.