Front Desk & Administration – Customer Experience Specialist

DHL Group; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

DHL Express UAE is looking for a friendly receptionist to welcome customers, check them in, and guide them to the right locations. You will answer calls and maintain a positive first impression aligned with DHL standards.

The role requires excellent English, with Arabic as an added advantage, fast typing, and a customer-first attitude. You will work with MS Office and support various admin tasks while upholding ISO procedures.

Qualifications

• Knowledge of the service industry is an advantage.
• Excellent English communication skills, with knowledge of Arabic is an added advantage
• Typing speed of minimum 30 words a minute
• Passion for delighting customers
• Self-motivated and able to work under pressure
• Good relationship building and interpersonal skills
• Working knowledge of MS Office packages
• Team Player

Responsibilities

• Meet and greet customers and direct them to the appropriate locations.
• Answer telephones promptly and transfer calls to the right departments.
• Provide high-level customer service, meeting express DHL service expectations.
• Follow ISO procedures and safety practices in service delivery.
• Maintain knowledge of all departments and DHL network to share accurate information.
• Assist with administration requests or reports.
• Support the incentive coordinator in their absence.
• Handle NPA First Calls to enhance DHL service experience.
• Assist in answering call center calls when needed.
• Support service point walk-in customers as required.
• Suggest continuous improvements to the reception process.

Skills

Customer service

English communication

Arabic language

Typing speed 30 wpm

MS Office

Team player

Tools

MS Office

Job description

DHL Express UAE is looking for a friendly receptionist to welcome customers, check them in, and guide them to the right locations. You will answer calls and maintain a positive first impression aligned with DHL standards.

The role requires excellent English, with Arabic as an added advantage, fast typing, and a customer-first attitude. You will work with MS Office and support various admin tasks while upholding ISO procedures.