Receptionist - Office Administration

Deutsche Post; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

DHL Express UAE is seeking a courteous, professional receptionist to welcome visitors, answer calls, and route inquiries efficiently within our Dubai facility. You will project a positive image and support multiple departments while maintaining accurate information flow.

Requirements include fluent English, knowledge of Arabic an advantage, typing speed of at least 30 wpm, and a customer-first mindset. Proficiency with MS Office is preferred, with teamwork and composure under pressure a must.

Qualifications

• Experience in the service industry is advantageous.
• Excellent English communication; knowledge of Arabic is an added advantage.
• Typing speed of at least 30 words per minute.
• Customer-focused and able to work under pressure.
• Working knowledge of MS Office packages.

Responsibilities

• Meet and greet customers/guests upon arrival and direct them to appropriate locations.
• Ensure telephones are answered in a timely and professional manner and calls transferred to the right department.
• Provide a high level of customer service and professionalism to all DHL customers.
• Follow customer service procedures to comply with ISO and safe working practices.
• Maintain knowledge of all departments and DHL network to supply accurate information.
• Assist with administration requests or reports as requested.
• Support and cover the incentive coordinator in their absence.
• Support in NPA First Calls to enhance the customer experience.
• Assist in answering call center calls if needed.
• Assist service point walk-in customers if needed.
• Provide continuous improvement suggestions to improve Reception process.

Skills

Customer service

Communication skills

English language

Arabic language

Typing speed 30 wpm

MS Office

Team player

Education

High school diploma

Tools

MS Office

Job description

ABOUT DHL Express & WHAT YOU CAN EXPECT

At DHL Express, we are proud to be the most international company in the world, with a global network spanning more than 220 countries and territories, connecting people and businesses every day. Our people are at the heart of our success, and our strong focus on culture, development and inclusion has earned us consistent recognition among the World's Best Workplaces, including being ranked#2 on the Fortune Worlds Best Workplaces 2025 list. When you join DHL Express, you become part of a diverse, energetic and truly international team where you can learn, grow and build your career while making a meaningful difference for our customers and communities around the world.

JOB OVERVIEW

The jobholder is responsible to answer calls in a professional, efficient and courteous manner creating a positive first impression of DHL, transfer calls to the right extensions and take messages for the employees not available. The jobholder is also Meet DHL Customers/Guests upon arrival and direct them to appropriate locations.

MAIN RESPONSIBILITIES

• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.
• Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
• Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.
• Assist with any administration request or reports as requested.
• Support and cover the incentive coordinator in his absence
• Support in NPA First Calls to have the customer experience on DHL Service
• Support in answering call center calls if needed
• Assist the service point walk-in customers if needed
• Provide Continuous Improvement initiative and suggestion to improve Reception process

EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS

• Sounds educational background with knowledge of the Service industry an advantage
• Excellent English communication skills, with knowledge of Arabic is an added advantage
• Typing speed of minimum 30 words a minute
• Passion for delighting customers
• Should be self- motivated and able to work under pressure
• Good relationship building and interpersonal skills
• Working knowledge of MS office packages
• Team Player

*DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all