Front Desk & Guest Services Specialist

DHL Group; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

DHL Express UAE is seeking a Receptionist to warmly welcome guests, direct them to the right locations, and manage calls in a professional manner. The role acts as the first point of contact, ensuring a positive impression of DHL.

Responsibilities include directing guests, handling inquiries, and supporting administrative tasks while maintaining DHL standards and customer service excellence.

Qualifications

• Educational background with service industry experience is an advantage.
• Excellent English communication skills; knowledge of Arabic is a plus.

Responsibilities

• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Ensure telephones are answered promptly and professionally; transfer calls to appropriate departments to project a professional image.
• Provide high level of customer service and professionalism for DHL customers with express requirements.
• Follow customer service procedures per ISO and safe working practices.
• Maintain knowledge of all departments and DHL network to provide correct information.
• Assist with administrative requests or reports as requested.
• Support and cover the incentive coordinator in their absence.
• Support in NPA First Calls to enhance customer experience on DHL Service.
• Assist the service point walk-in customers when needed.
• Provide continuous improvement suggestions to improve Reception processes.

Skills

English communication

Arabic knowledge

Typing speed 30 wpm

Interpersonal skills

Team player

Education

Service industry knowledge advantageous

Tools

MS Office

Job description

DHL Express UAE is seeking a Receptionist to warmly welcome guests, direct them to the right locations, and manage calls in a professional manner. The role acts as the first point of contact, ensuring a positive impression of DHL.

Responsibilities include directing guests, handling inquiries, and supporting administrative tasks while maintaining DHL standards and customer service excellence.