Front Desk & Guest Services Specialist

DHL; Abu Dhabi; On-site; Confidential; Full time

Job summary

DHL Express UAE is seeking a proactive receptionist to welcome guests, answer calls, and direct inquiries to the right departments. You will maintain a professional front-desk presence, manage messages, and support administrative requests to ensure smooth operations.

The role requires excellent English, a customer-first mindset, and the ability to handle pressure with professional demeanor. Arabic is a plus, and MS Office proficiency is expected.

Qualifications

• Strong English communication; Arabic a plus
• Typing speed of at least 30 words per minute
• Passion for delighting customers
• Self-motivated and able to work under pressure
• Good relationship building and interpersonal skills
• Proficient in MS Office packages
• Team player

Responsibilities

• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.
• Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
• Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.
• Assist with any administration request or reports as requested.
• Support and cover the incentive coordinator in his absence
• Support in NPA First Calls to have the customer experience on DHL Service
• Support in answering call center calls if needed
• Assist the service point walk-in customers if needed
• Provide Continuous Improvement initiative and suggestion to improve Reception process

Skills

Excellent English

Arabic knowledge (advantage)

Typing speed 30 wpm

Customer-focused

Self-motivated

Interpersonal skills

Team player

MS Office

Education

Service industry background (advantage)

Tools

MS Office

Job description

DHL Express UAE is seeking a proactive receptionist to welcome guests, answer calls, and direct inquiries to the right departments. You will maintain a professional front-desk presence, manage messages, and support administrative requests to ensure smooth operations.

The role requires excellent English, a customer-first mindset, and the ability to handle pressure with professional demeanor. Arabic is a plus, and MS Office proficiency is expected.