Receptionist - Office Administration

DHL Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

DHL Express UAE in Dubai is seeking a receptionist to greet guests, answer calls, and direct them to the correct departments. You will maintain a professional image, support with administrative tasks, and assist other reception duties as needed.

The ideal candidate will have excellent English communication skills, basic Arabic as an advantage, a typing speed of 30 wpm, and a customer-first mindset. This role requires a self-motivated team player able to work under pressure in a dynamic

Qualifications

• Educational background in service industry is an advantage.
• Excellent English communication skills; Arabic an added advantage.
• Typing speed of minimum 30 words per minute.
• Passion for delighting customers.
• Self-motivated and able to work under pressure.
• Good relationship building and interpersonal skills.
• Working knowledge of MS Office packages.
• Team player and collaborative stance.
• DHL Express UAE is a fair and inclusive employer committed to equal opportunities.

Responsibilities

• Meet and greet customers/guests on arrival and direct them to appropriate locations.
• Telephone inquiries: answer calls professionally and transfer to the right departments.
• Provide high level of customer service and professional image to internal and external customers.
• Follow service procedures and ISO standards where applicable.
• Maintain knowledge of all departments and DHL network to provide accurate information.
• Assist with administrative requests or reports as needed.
• Support and cover the incentive coordinator in absence when required.
• Contribute to improving reception processes through continuous improvement ideas.

Skills

Customer service

English communication

Typing speed 30 wpm

MS Office

Education

General education/background in service industry

Tools

MS Office

Job description

Job Description:

ABOUT DHL Express & WHAT YOU CAN EXPECT

At DHL Express, we are proud to be the most international company in the world, with a global network spanning more than 220 countries and territories, connecting people and businesses every day. Our people are at the heart of our success, and our strong focus on culture, development and inclusion has earned us consistent recognition among the World's Best Workplaces, including being ranked#2 on the Fortune World's Best Workplaces™ 2025 list. When you join DHL Express, you become part of a diverse, energetic and truly international team where you can learn, grow and build your career while making a meaningful difference for our customers and communities around the world.

Job Overview

The jobholder is responsible to answer calls in a professional, efficient and courteous manner creating a positive first impression of DHL, transfer calls to the right extensions and take messages for the employees not available. The jobholder is also Meet DHL Customers/Guests upon arrival and direct them to appropriate locations.

Main Responsibilities

• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.
• Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
• Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.
• Assist with any administration request or reports as requested.
• Support and cover the incentive coordinator in his absence
• Support in NPA First Calls to have the customer experience on DHL Service
• Support in answering call center calls if needed
• Assist the service point walk-in customers if needed
• Provide Continuous Improvement initiative and suggestion to improve Reception process

Education / Experience / Qualification Requirements

• Sounds educational background with knowledge of the Service industry an advantage
• Excellent English communication skills, with knowledge of Arabic is an added advantage
• Typing speed of minimum 30 words a minute
• Passion for delighting customers
• Should be self- motivated and able to work under pressure
• Good relationship building and interpersonal skills
• Working knowledge of MS office packages
• Team Player
• DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all