Receptionist - Office Administration

DHL Worldwide Express (Dubai) LLC; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

DHL Express UAE is looking for a friendly receptionist to welcome customers, check them in, and guide them to the right locations. You will answer calls and maintain a positive first impression aligned with DHL standards.

The role requires excellent English, with Arabic as an added advantage, fast typing, and a customer-first attitude. You will work with MS Office and support various admin tasks while upholding ISO procedures.

Qualifications

• Knowledge of the service industry is an advantage.
• Excellent English communication skills, with knowledge of Arabic is an added advantage
• Typing speed of minimum 30 words a minute
• Passion for delighting customers
• Self-motivated and able to work under pressure
• Good relationship building and interpersonal skills
• Working knowledge of MS Office packages
• Team Player

Responsibilities

• Meet and greet customers and direct them to the appropriate locations.
• Answer telephones promptly and transfer calls to the right departments.
• Provide high-level customer service, meeting express DHL service expectations.
• Follow ISO procedures and safety practices in service delivery.
• Maintain knowledge of all departments and DHL network to share accurate information.
• Assist with administration requests or reports.
• Support the incentive coordinator in their absence.
• Handle NPA First Calls to enhance DHL service experience.
• Assist in answering call center calls when needed.
• Support service point walk-in customers as required.
• Suggest continuous improvements to the reception process.

Skills

Customer service

English communication

Arabic language

Typing speed 30 wpm

MS Office

Team player

Tools

MS Office

Job description

ABOUT DHL Express & WHAT YOU CAN EXPECT

At DHL Express, we are proud to be the most international company in the world, with a global network spanning more than 220 countries and territories, connecting people and businesses every day. Our people are at the heart of our success, and our strong focus on culture, development and inclusion has earned us consistent recognition among the World's Best Workplaces, including being ranked#2 on the Fortune Worlds Best Workplaces 2025 list. When you join DHL Express, you become part of a diverse, energetic and truly international team where you can learn, grow and build your career while making a meaningful difference for our customers and communities around the world.

JOB OVERVIEW

The jobholder is responsible to answer calls in a professional, efficient and courteous manner creating a positive first impression of DHL, transfer calls to the right extensions and take messages for the employees not available. The jobholder is also Meet DHL Customers/Guests upon arrival and direct them to appropriate locations.

MAIN RESPONSIBILITIES

• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.
• Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
• Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.
• Assist with any administration request or reports as requested.
• Support and cover the incentive coordinator in his absence
• Support in NPA First Calls to have the customer experience on DHL Service
• Support in answering call center calls if needed
• Assist the service point walk-in customers if needed
• Provide Continuous Improvement initiative and suggestion to improve Reception process

EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS

• Sounds educational background with knowledge of the Service industry an advantage
• Excellent English communication skills, with knowledge of Arabic is an added advantage
• Typing speed of minimum 30 words a minute
• Passion for delighting customers
• Should be self- motivated and able to work under pressure
• Good relationship building and interpersonal skills
• Working knowledge of MS office packages
• Team Player

*DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all