Receptionist Part Time - UAE Nationals Only

DHL Group; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

DHL Express UAE is seeking a Receptionist to warmly welcome guests, direct them to the right locations, and manage calls in a professional manner. The role acts as the first point of contact, ensuring a positive impression of DHL.

Responsibilities include directing guests, handling inquiries, and supporting administrative tasks while maintaining DHL standards and customer service excellence.

Qualifications

• Educational background with service industry experience is an advantage.
• Excellent English communication skills; knowledge of Arabic is a plus.

Responsibilities

• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Ensure telephones are answered promptly and professionally; transfer calls to appropriate departments to project a professional image.
• Provide high level of customer service and professionalism for DHL customers with express requirements.
• Follow customer service procedures per ISO and safe working practices.
• Maintain knowledge of all departments and DHL network to provide correct information.
• Assist with administrative requests or reports as requested.
• Support and cover the incentive coordinator in their absence.
• Support in NPA First Calls to enhance customer experience on DHL Service.
• Assist the service point walk-in customers when needed.
• Provide continuous improvement suggestions to improve Reception processes.

Skills

English communication

Arabic knowledge

Typing speed 30 wpm

Interpersonal skills

Team player

Education

Service industry knowledge advantageous

Tools

MS Office

Job description

JOB OVERVIEW

The Receptionist is responsible to answer calls in a professional, efficient and courteous manner creating a positive first impression of DHL, transfer calls to the right extensions and take messages for the employees not available. The jobholder is also Meet DHL Customers/Guests upon arrival and direct them to appropriate locations

MAIN RESPONSIBILITIES

• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.
• Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
• Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.
• Assist with any administration request or reports as requested.
• Support and cover the incentive coordinator in their absence
• Support in NPA First Calls to have the customer experience on DHL Service
• Support in answering call center calls if needed
• Assist the service point walk-in customers if needed
• Provide Continuous Improvement initiative and suggestion to improve Reception processes

EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS

• Sounds educational background with knowledge of the Service industry an advantage
• Excellent English communication skills, with knowledge of Arabic is an added advantage
• Typing speed of minimum 30 words a minute
• Passion for delighting customers
• Should be self- motivated and able to work under pressure
• Good relationship building and interpersonal skills
• Working knowledge of MS office packages
• Team Player

*DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all