Guest Experience Lead & Front Desk Administrator

Deutsche Post; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

DHL Express UAE is seeking a courteous, professional receptionist to welcome visitors, answer calls, and route inquiries efficiently within our Dubai facility. You will project a positive image and support multiple departments while maintaining accurate information flow.

Requirements include fluent English, knowledge of Arabic an advantage, typing speed of at least 30 wpm, and a customer-first mindset. Proficiency with MS Office is preferred, with teamwork and composure under pressure a must.

Qualifications

• Experience in the service industry is advantageous.
• Excellent English communication; knowledge of Arabic is an added advantage.
• Typing speed of at least 30 words per minute.
• Customer-focused and able to work under pressure.
• Working knowledge of MS Office packages.

Responsibilities

• Meet and greet customers/guests upon arrival and direct them to appropriate locations.
• Ensure telephones are answered in a timely and professional manner and calls transferred to the right department.
• Provide a high level of customer service and professionalism to all DHL customers.
• Follow customer service procedures to comply with ISO and safe working practices.
• Maintain knowledge of all departments and DHL network to supply accurate information.
• Assist with administration requests or reports as requested.
• Support and cover the incentive coordinator in their absence.
• Support in NPA First Calls to enhance the customer experience.
• Assist in answering call center calls if needed.
• Assist service point walk-in customers if needed.
• Provide continuous improvement suggestions to improve Reception process.

Skills

Customer service

Communication skills

English language

Arabic language

Typing speed 30 wpm

MS Office

Team player

Education

High school diploma

Tools

MS Office

Job description

DHL Express UAE is seeking a courteous, professional receptionist to welcome visitors, answer calls, and route inquiries efficiently within our Dubai facility. You will project a positive image and support multiple departments while maintaining accurate information flow.

Requirements include fluent English, knowledge of Arabic an advantage, typing speed of at least 30 wpm, and a customer-first mindset. Proficiency with MS Office is preferred, with teamwork and composure under pressure a must.