Front Desk & Admin Support Specialist - Customer Experience

DHL Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

DHL Express UAE in Dubai is seeking a receptionist to greet guests, answer calls, and direct them to the correct departments. You will maintain a professional image, support with administrative tasks, and assist other reception duties as needed.

The ideal candidate will have excellent English communication skills, basic Arabic as an advantage, a typing speed of 30 wpm, and a customer-first mindset. This role requires a self-motivated team player able to work under pressure in a dynamic

Qualifications

• Educational background in service industry is an advantage.
• Excellent English communication skills; Arabic an added advantage.
• Typing speed of minimum 30 words per minute.
• Passion for delighting customers.
• Self-motivated and able to work under pressure.
• Good relationship building and interpersonal skills.
• Working knowledge of MS Office packages.
• Team player and collaborative stance.
• DHL Express UAE is a fair and inclusive employer committed to equal opportunities.

Responsibilities

• Meet and greet customers/guests on arrival and direct them to appropriate locations.
• Telephone inquiries: answer calls professionally and transfer to the right departments.
• Provide high level of customer service and professional image to internal and external customers.
• Follow service procedures and ISO standards where applicable.
• Maintain knowledge of all departments and DHL network to provide accurate information.
• Assist with administrative requests or reports as needed.
• Support and cover the incentive coordinator in absence when required.
• Contribute to improving reception processes through continuous improvement ideas.

Skills

Customer service

English communication

Typing speed 30 wpm

MS Office

Education

General education/background in service industry

Tools

MS Office

Job description

DHL Express UAE in Dubai is seeking a receptionist to greet guests, answer calls, and direct them to the correct departments. You will maintain a professional image, support with administrative tasks, and assist other reception duties as needed.

The ideal candidate will have excellent English communication skills, basic Arabic as an advantage, a typing speed of 30 wpm, and a customer-first mindset. This role requires a self-motivated team player able to work under pressure in a dynamic