CRM & Clienteling Manager – Luxury Retail

Reliance Human Resources Consultancy; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Reliance Human Resources Consultancy in Dubai seeks an experienced Retail CRM and clienteling specialist to lead data-driven engagement for luxury fashion. You will build a unified customer database, drive RFM segmentation and manage clienteling campaigns across WhatsApp Business and email.

You will train retail teams on data capture, monitor repeat purchases and reactivation ROI, and ensure UAE PDPL compliance while selecting cost-effective CRM platforms such as Zoho, HubSpot or Salesforce.

Qualifications

• 5-8 years' experience in Retail CRM / Clienteling.
• Minimum 3 years in luxury/premium fashion or jewelry.
• GCC experience strongly preferred.
• Advanced Excel required; SQL/POS data experience preferred.
• Proven results in clienteling, customer reactivation and repeat revenue.

Responsibilities

• Build and maintain a unified customer database from POS data
• Lead RFM segmentation and identify VIP, repeat, lapsed and one-time clients
• Drive clienteling campaigns through WhatsApp Business & Email
• Improve in-store customer data capture and train retail teams
• Track repeat purchases, reactivation revenue and campaign ROI
• Ensure compliance with UAE PDPL requirements
• Select and manage a cost-effective CRM/clienteling platform

Skills

Retail CRM

Clienteling

Data-driven campaigns

RFM Segmentation

Tools

Excel

SQL

POS data

Zoho

HubSpot

Salesforce

Job description

Key Responsibilities:

• Build and maintain a unified customer database from POS data

• Lead RFM segmentation and identify VIP, repeat, lapsed and one-time clients

• Drive clienteling campaigns through WhatsApp Business & Email

• Improve in-store customer data capture and train retail teams

• Track repeat purchases, reactivation revenue and campaign ROI

• Ensure compliance with UAE PDPL requirements

• Select and manage a cost-effective CRM/clienteling platform

Requirements:

5-8 years' experience in Retail CRM / Clienteling

Minimum 3 years in luxury/premium fashion or jewelry

GCC experience strongly preferred

Advanced Excel required; SQL/POS data experience preferred

Proven results in clienteling, customer reactivation and repeat revenue

Experience training and managing retail teams on data capture

Experience with WhatsApp Business and CRM platforms such as Zoho, HubSpot or Salesforce