CRM Clientelling Manager

Ultiwise Consult; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Ultiwise Consult in Dubai is seeking a hands-on CRM & Clienteling Manager to own our customer database end to end, build clienteling playbooks, and drive data-capture discipline across all stores. This is a build-from-scratch role reporting to the General Manager and requires deep data skills and autonomous execution.

You will design segmentation, run WhatsApp Business and email campaigns, train store teams, ensure UAE PDPL compliance, and evaluate ROI through repeat purchases and revenue by

Qualifications

• Advanced Excel proficiency and the ability to manipulate raw POS exports.
• Experience with CRM platforms and clienteling programs.
• Proven track record with data-driven campaigns and measurable results.
• Ability to train in-store teams and enforce data-capture discipline.

Responsibilities

• Audit, extract and clean customer data from POS across all stores; build and maintain a single unified client database
• Design and run RFM segmentation (VIP, repeat, lapsed, one-time, tourist) and produce monthly insights for management: top-client revenue concentration, reactivation opportunities, brand cross-shopping
• Build and run clienteling programs via WhatsApp Business and email: post-purchase follow-up, new-arrival outreach, lapsed-client reactivation, VIP event invitation
• Set data-capture targets per store (name, phone, consent, purchase detail on 80% of transactions), train store teams and audit compliance weekly on the floor
• Ensure all data capture and outreach complies with UAE PDPL (consent at capture, opt-out handling)
• Select and implement a low-cost CRM/clienteling tool suited to our scale; own it end to end
• Track and report ROI: repeat rate, reactivation revenue, average spend by segment

Skills

Advanced Excel

SQL

CRM

Data analysis

Clienteling

Training in-store

Tools

WhatsApp Business

Zoho

HubSpot

Salesforce

Job description

CRM & Clienteling Manager

Location Dubai UAE

Reports to General Manager / Owner

TypeFull-time

The Role

This is a hands-on build-from-scratch role. You will own our customer database end to end: extracting and cleaning data from POS segmenting our client base designing clienteling playbooks and critically driving data-capture discipline on the shop floor across all stores. You will be measured on capture rate repeat purchase rate and revenue from client is not a strategy or vendor- management role. You will pull the data yourself build the segments yourself and train store teams in person.

Responsibilities

• Audit extract and clean customer data from POS across all stores; build and maintain a single unified client database
• Design and run RFM segmentation (VIP repeat lapsed one-time tourist) and produce monthly insights for management: top-client revenue concentration reactivation opportunities brand cross-shopping
• Build and run clienteling programs via WhatsApp Business and email: post-purchase follow-up new-arrival outreach lapsed-client reactivation VIP event invitation.
• Set data-capture targets per store (name phone consent purchase detail on 80% of transactions) train store teams and audit compliance weekly on the floor
• Ensure all data capture and outreach complies with UAE PDPL (consent at capture opt-out handling)
• Select and implement a low-cost CRM/clienteling tool suited to our scale; own it end to end
• Track and report ROI: repeat rate reactivation revenue average spend by segment

Requirements

• 58 years in retail CRM or clienteling with at least 3 in luxury/premium fashion or jewelry
• GCC experience strongly preferred
• Advanced Excel required; SQL or equivalent ability to work with raw POS exports strongly preferred
• Proven measurable results from clienteling campaigns you personally ran (be ready to show numbers: repeat-rate lift reactivation revenue)
• Demonstrated success improving data-capture discipline in stores you have trained and held retail teams accountable not just managed a system
• Working knowledge of WhatsApp Business and at least one CRM platform (Zoho HubSpot Salesforce or a clienteling app)
• Comfortable operating alone without a team or big budget.

Nice to Have

• Experience at a GCC multi-brand luxury operator
• Arabic and/or Russian language skills
• Familiarity with UAE PDPL / data-privacy compliance in practice
• Experience serving both resident and tourist luxury clientele

What We Offer

• Ownership of a greenfield function with direct access to ownership your results are visible immediately
• A portfolio of globally recognized brands and an established high-value client base
• Competitive salary commensurate with experience performance bonus tied to repeat/reactivation revenue