CRM - Clientelling Manager

Ultiwise Consult; Dubai; On-site; AED 240,000 - 420,000; Full time

Benefits offered by this job

Ownership of greenfield function

Direct access to ownership

Portfolio of luxury brands

Job summary

Ultiwise Consult in Dubai is seeking a hands-on CRM & Clienteling Manager to own the customer database end to end, from POS data extraction to cleaning, segmentation and playbook design. This build-from-scratch role requires training store teams to enforce data-capture discipline across all stores.

You will design clienteling programs via WhatsApp Business and email, track ROI, and ensure UAE PDPL compliance while selecting a CRM tool that fits our scale.

Qualifications

• 5–8 years in retail CRM or clienteling, with at least 3 in luxury/premium fashion or jewelry.
• GCC experience strongly preferred.
• Advanced Excel required; SQL or equivalent ability to work with raw POS exports strongly preferred.
• Proven, measurable results from clienteling campaigns you personally ran.
• Trained retail teams to improve data-capture discipline.
• Familiarity with WhatsApp Business and at least one CRM platform.

Responsibilities

• Audit, extract, and clean customer data from POS across all stores; build and maintain a single dataset.
• Design and run RFM segmentation and provide monthly insights for management.
• Build and run clienteling programs via WhatsApp Business and email; post-purchase follow-up.
• Set data-capture targets per store and audit compliance weekly on the floor.
• Ensure data capture and outreach complies with UAE PDPL.
• Select and implement a low-cost CRM/clienteling tool; own it end to end.
• Track and report ROI: repeat rate, reactivation revenue, average spend by segment.

Skills

Retail CRM

Clienteling

Data analysis

Advanced Excel

SQL

WhatsApp Business

Tools

Zoho CRM

HubSpot

Salesforce

CRM clienteling app

Job description

Full time | Ultiwise Consult | United Arab Emirates

Posted On 10/08/2026

Job Information

Job Opening ID ZR_1510_JOB

Retail

Work Experience 5+ years

Number of Positions 1

City Dubai

State/Province Dubayy (Dubai)

337-1500

Job Description

CRM & Clienteling Manager

Location _ Dubai, UAE

Reports to General Manager / Owner

Type_Full-time

The Role

This is a hands-on, build-from-scratch role. You will own our customer database end to end: extracting

and cleaning data from POS, segmenting our client base, designing clienteling playbooks, and —

critically — driving data-capture discipline on the shop floor across all stores. You will be measured on

capture rate, repeat purchase rate, and revenue from client outreach.This is not a strategy or vendor-

management role. You will pull the data yourself, build the segments yourself, and train store teams in

person.

Responsibilities

• o Audit, extract, and clean customer data from POS across all stores; build and maintain a single
• o Design and run RFM segmentation (VIP, repeat, lapsed, one-time tourist) and produce monthly
• insights for management: top-client revenue concentration, reactivation opportunities, brand
• cross-shopping
• o Build and run clienteling programs via WhatsApp Business and email: post-purchase follow-
• o Set data-capture targets per store (name, phone, consent, purchase detail on 80%+ of
• transactions), train store teams, and audit compliance weekly on the floor
• o Ensure all data capture and outreach complies with UAE PDPL (consent at capture, opt-out
• o Select and implement a low-cost CRM/clienteling tool suited to our scale; own it end to end
• o Track and report ROI: repeat rate, reactivation revenue, average spend by segment

Requirements

• o 5–8 years in retail CRM or clienteling, with at least 3 in luxury/premium fashion or jewelry
• o GCC experience strongly preferred
• o Advanced Excel required; SQL or equivalent ability to work with raw POS exports strongly
• preferred
• o Proven, measurable results from clienteling campaigns you personally ran (be ready to show
• o Demonstrated success improving data-capture discipline in stores — you have trained and
• held retail teams accountable, not just managed a system
• o Working knowledge of WhatsApp Business and at least one CRM platform (Zoho, HubSpot,
• Salesforce, or a clienteling app)
• o Comfortable operating alone without a team or big budget.

Nice to Have

• o Experience at a GCC multi-brand luxury operator
• o Arabic and/or Russian language skills
• o Familiarity with UAE PDPL / data-privacy compliance in practice
• o Experience serving both resident and tourist luxury clientele

What We Offer

• o Ownership of a greenfield function with direct access to ownership — your results are visible
• immediately
• o A portfolio of globally recognized brands and an established high-value client base
• o Competitive salary commensurate with experience [+ performance bonus tied to