Luxury CRM & E-commerce Lead MEA

CRM and Ecommerce Manager - Piaget Boutique, Dubai; Dubai; On-site; AED 450,000 - 750,000; Full time

Job summary

Piaget Boutique Dubai is seeking a CRM & Ecommerce Manager to lead omnichannel client strategies in the Middle East & India. You will supervise a bilingual Client Relationship Centre and partner with boutiques and HQ to grow turnover and loyalty.

Required are 7–9 years in luxury, strong e-commerce expertise, and a data-driven approach to client development; travel is expected. The role is based in Dubai with a focus on premium client experiences.

Qualifications

• Minimum of 7 to 9 years of related experience.
• Luxury products experience preferred.
• Strong background in e-commerce, customer acquisition and retention strategies.
• Strong understanding of retail client experience.
• Sales and results driven mindset.
• Excellent analytical skills and data-driven decision making.
• Proficiency in Microsoft Office suite.
• Ability to travel regionally and internationally.

Responsibilities

• Lead CRM and E-commerce strategy, ensuring omnichannel consistency and ROI.
• Define plans for Middle East region and coordinate with boutiques and HQ.
• Supervise Client Relationship Centre with bilingual AR/EN team.
• Manage budgets and cross-functional relationships to maximise objectives.
• Monitor campaigns, measure ROI and drive client engagement and loyalty.
• Build and implement data-driven insights for targeted activities.

Skills

Analytical skills

Interpersonal skills

Sales-driven

Customer acquisition

Retention strategies

Tools

Microsoft Office

Job description

Piaget Boutique Dubai is seeking a CRM & Ecommerce Manager to lead omnichannel client strategies in the Middle East & India. You will supervise a bilingual Client Relationship Centre and partner with boutiques and HQ to grow turnover and loyalty.

Required are 7–9 years in luxury, strong e-commerce expertise, and a data-driven approach to client development; travel is expected. The role is based in Dubai with a focus on premium client experiences.