Cosmetic Surgery Patient Concierge

Quttainah Specialized Hospital- Dubai; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Quttainah Specialized Hospital- Dubai is seeking a full-time, on-site Patient Coordinator in Dubai to welcome patients and manage reception duties, ensuring a smooth experience from initial contact to follow-up. You will handle calls, appointments, and coordination of consultations, while updating records and explaining basic procedures in clear terms.

A healthcare administration background and strong English communication are highly valued.

Qualifications

• Strong communication skills in English with empathy.
• Excellent phone etiquette and reception skills.
• Proficiency in appointment scheduling and patient flow coordination.
• Basic medical terminology ability to explain procedures.
• Previous experience in medical or aesthetic clinic reception preferred.
• Strong organizational skills and attention to detail.
• Professionalism and patient confidentiality.
• Diploma or degree in healthcare administration is advantageous; multilingualism a plus.

Responsibilities

• Greet patients and manage reception duties.
• Answer calls, schedule and confirm appointments.
• Coordinate consultations and procedures.
• Update patient records per hospital protocols.
• Explain basic procedures and prep requirements.
• Support clinic flow and liaise with clinical staff.

Skills

Clear spoken & written English

Phone etiquette

Appointment scheduling

Medical terminology basics

Front desk / receptionist experience

Organizational skills

Professionalism & confidentiality

Multilingual (regional languages)

Education

Diploma or degree in healthcare administration or related field

Job description

Quttainah Specialized Hospital- Dubai is seeking a full-time, on-site Patient Coordinator in Dubai to welcome patients and manage reception duties, ensuring a smooth experience from initial contact to follow-up. You will handle calls, appointments, and coordination of consultations, while updating records and explaining basic procedures in clear terms.

A healthcare administration background and strong English communication are highly valued.