Dubai Patient Experience & Scheduling Coordinator

American Academy of Cosmetic Surgery Hospital; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

American Academy of Cosmetic Surgery Hospital in Dubai Healthcare City seeks a Patient Coordinator to welcome patients, manage check-in and check-out, and ensure a smooth visit. You will answer calls, handle inquiries, schedule appointments, and coordinate with clinical teams to maintain accurate records.

You will support billing and insurance processes, organize pre- and post-operative appointments, and communicate clearly with patients while upholding confidentiality and professionalism.

Qualifications

• Strong Phone Etiquette and Receptionist Duties skills.
• Appointment Scheduling skills to manage calendars and visits.
• Medical Terminology knowledge for accurate communication.
• Excellent Communication skills with patients, families and colleagues.
• Relevant hospital/clinic experience in patient-facing roles.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Proficiency with hospital information systems and basic office software.
• Fluency in English; Arabic language skills are an advantage.

Responsibilities

• Welcome patients and manage check-in/check-out procedures.
• Answer phone calls and respond to patient inquiries.
• Schedule and confirm appointments; coordinate with clinical teams.
• Maintain patient records and verify documentation.
• Support billing and insurance processes.
• Organize pre- and post-operative appointments.
• Communicate clinic procedures and follow-up care clearly; maintain confidentiality.

Skills

Phone etiquette

Receptionist duties

Appointment scheduling

Medical terminology

Communication skills

Hospital experience

Organizational skills

Hospital information systems

English fluency

Arabic language

Education

Bachelor’s degree in healthcare administration

High school diploma

Certification in Patient Navigation or Medical Assistant

Post-secondary education in healthcare administration or related field

Tools

Electronic health records (EHR) systems

Job description

American Academy of Cosmetic Surgery Hospital in Dubai Healthcare City seeks a Patient Coordinator to welcome patients, manage check-in and check-out, and ensure a smooth visit. You will answer calls, handle inquiries, schedule appointments, and coordinate with clinical teams to maintain accurate records.

You will support billing and insurance processes, organize pre- and post-operative appointments, and communicate clearly with patients while upholding confidentiality and professionalism.