Patient Coordinator

American Academy of Cosmetic Surgery Hospital; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

American Academy of Cosmetic Surgery Hospital in Dubai Healthcare City seeks a Patient Coordinator to welcome patients, manage check-in and check-out, and ensure a smooth visit. You will answer calls, handle inquiries, schedule appointments, and coordinate with clinical teams to maintain accurate records.

You will support billing and insurance processes, organize pre- and post-operative appointments, and communicate clearly with patients while upholding confidentiality and professionalism.

Qualifications

• Strong Phone Etiquette and Receptionist Duties skills.
• Appointment Scheduling skills to manage calendars and visits.
• Medical Terminology knowledge for accurate communication.
• Excellent Communication skills with patients, families and colleagues.
• Relevant hospital/clinic experience in patient-facing roles.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Proficiency with hospital information systems and basic office software.
• Fluency in English; Arabic language skills are an advantage.

Responsibilities

• Welcome patients and manage check-in/check-out procedures.
• Answer phone calls and respond to patient inquiries.
• Schedule and confirm appointments; coordinate with clinical teams.
• Maintain patient records and verify documentation.
• Support billing and insurance processes.
• Organize pre- and post-operative appointments.
• Communicate clinic procedures and follow-up care clearly; maintain confidentiality.

Skills

Phone etiquette

Receptionist duties

Appointment scheduling

Medical terminology

Communication skills

Hospital experience

Organizational skills

Hospital information systems

English fluency

Arabic language

Education

Bachelor’s degree in healthcare administration

High school diploma

Certification in Patient Navigation or Medical Assistant

Post-secondary education in healthcare administration or related field

Tools

Electronic health records (EHR) systems

Job description

Company Description

The American Academy of Cosmetic Surgery Hospital is a comprehensive medical and cosmetic facility that provides specialized care, services, training, and public awareness for patients in the region. Located in Dubai Healthcare City, it is the first hospital in the health free zone to receive Joint Commission International (JCI) accreditation and has been recognized among the top 100 small and medium enterprises in Dubai. The hospital’s medical team includes internationally respected dermatologists, cosmetic and plastic surgeons, reconstructive specialists, and maxillofacial experts focused on aesthetic medicine. Patients and their families benefit from a boutique hospital environment with luxurious accommodations and complete services from consultation through post-operative recovery. The hospital also hosts a world-class education center that supports congresses, trainings, workshops, and public education in cosmetic surgery and aesthetic medicine.

Role Description

The Patient Coordinator is a full-time, on-site role based in Dubai, United Arab Emirates. The role involves welcoming patients, managing check-in and check-out procedures, and ensuring a smooth, respectful, and efficient experience throughout their visit. Responsibilities include answering phone calls, responding to patient inquiries, scheduling and confirming appointments, and coordinating with medical and nursing teams to maintain accurate and timely patient information. The Patient Coordinator will maintain patient records, verify documentation, support billing and insurance processes, and help organize pre- and post-operative appointments. The role also requires clear communication with patients and families about clinic procedures, appointment details, and follow-up care, always maintaining confidentiality and professionalism.

Qualifications

• Candidates should possess strong Phone Etiquette and Receptionist Duties skills for managing calls, greeting patients, and handling front-desk operations.

• Candidates should possess Appointment Scheduling skills to efficiently manage calendars, coordinate visits, and minimize wait times.

• Candidates should possess Medical Terminology knowledge to support accurate communication with clinical staff and proper documentation.

• Candidates should possess excellent Communication skills to interact clearly and empathetically with patients, families, and colleagues.

• Relevant experience in a hospital or clinic setting, particularly in patient-facing roles, is highly beneficial.

• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.

• Proficiency with patient management or hospital information systems and basic office software.

• Fluency in English is required; additional language skills (such as Arabic) are an advantage.

• High school diploma required; post-secondary education or certification in healthcare administration, medical office, or related field is preferred.

Desired Candidate Profile

• Bachelor’s degree in healthcare administration, nursing, or a related field, demonstrating foundational knowledge of the medical environment.

• Minimum of 2 years of experience in a patient-facing role within a healthcare setting, showcasing practical understanding of patient dynamics.

• Certification in Patient Navigation or Medical Assistant preferred, validating specialized training and expertise.

• Experience with electronic health records (EHR) systems, ensuring proficiency in managing patient data electronically.