Patient Coordinator (with Plastic Surgery Experience)

Quttainah Specialized Hospital- Dubai; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Quttainah Specialized Hospital- Dubai is seeking a full-time, on-site Patient Coordinator in Dubai to welcome patients and manage reception duties, ensuring a smooth experience from initial contact to follow-up. You will handle calls, appointments, and coordination of consultations, while updating records and explaining basic procedures in clear terms.

A healthcare administration background and strong English communication are highly valued.

Qualifications

• Strong communication skills in English with empathy.
• Excellent phone etiquette and reception skills.
• Proficiency in appointment scheduling and patient flow coordination.
• Basic medical terminology ability to explain procedures.
• Previous experience in medical or aesthetic clinic reception preferred.
• Strong organizational skills and attention to detail.
• Professionalism and patient confidentiality.
• Diploma or degree in healthcare administration is advantageous; multilingualism a plus.

Responsibilities

• Greet patients and manage reception duties.
• Answer calls, schedule and confirm appointments.
• Coordinate consultations and procedures.
• Update patient records per hospital protocols.
• Explain basic procedures and prep requirements.
• Support clinic flow and liaise with clinical staff.

Skills

Clear spoken & written English

Phone etiquette

Appointment scheduling

Medical terminology basics

Front desk / receptionist experience

Organizational skills

Professionalism & confidentiality

Multilingual (regional languages)

Education

Diploma or degree in healthcare administration or related field

Job description

Company Description

Quttainah Specialized Hospital is the largest specialized cosmetic surgery hospital in the Middle East, offering advanced and innovative health care in a boutique, architect-designed setting. The hospital provides cutting-edge cosmetic medicine and surgery, aiming to serve patients from the UAE and neighboring Gulf countries. Applicants will find a workplace that values originality, fine detail, and a refined, welcoming atmosphere. Quttainah Specialized Hospital is committed to clinical excellence and patient-centered care, guided by the motto “Expert care exceptional results.”

Role Description

This is a full-time, on-site Patient Coordinator role based in Dubai, United Arab Emirates, with a focus on plastic and cosmetic surgery services. The Patient Coordinator will welcome patients, manage reception duties, and ensure a smooth and professional experience from initial contact through post-treatment follow-up. Day-to-day responsibilities include answering and managing phone calls, scheduling and confirming appointments, coordinating consultations and procedures, and updating patient records in line with hospital protocols. The role also involves explaining basic procedures and preparation requirements using appropriate medical terminology, guiding patients through administrative processes, and liaising with clinical staff to support efficient clinic flow. The Patient Coordinator will maintain a high standard of confidentiality, service quality, and hospitality, helping patients feel informed, reassured, and respected at every stage of their visit.

Qualifications

• Strong communication skills, including clear spoken and written English, with the ability to interact professionally and empathetically with patients and clinical staff.
• Excellent phone etiquette and reception skills, including experience handling multi-line phone systems and greeting patients in a professional manner.
• Proficiency in appointment scheduling and patient flow coordination, with familiarity using hospital or clinic scheduling software.
• Basic knowledge of medical terminology, preferably related to cosmetic and plastic surgery, and the ability to explain procedures and instructions in accessible language.
• Previous experience in patient coordination, front desk, or receptionist duties within a medical or aesthetic clinic setting is highly desirable.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• High level of professionalism, integrity, and respect for patient confidentiality; customer-service mindset and calm demeanor under pressure.
• Relevant diploma or degree in healthcare administration, nursing, allied health, or a related field is an advantage; fluency in additional languages commonly spoken in the region is a plus.