Assistant Manager - Concierge - Jumeirah Beach Hotel

Dubai Holding LLC; Dubai; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Learning & Development programmes

Internal mobility

Staff discounts

Paid annual leave

Performance-based incentives

Tax-free salary (AED)

Job summary

Jumeirah Beach Hotel is seeking an Assistant Concierge Manager to lead the Concierge, Bell and Valet teams in delivering exceptional guest experiences at Dubai's iconic resort. The role focuses on service excellence, training, rosters, and guest satisfaction while ensuring standards and grooming are maintained.

The ideal candidate has 3-5 years in luxury hospitality, UAE experience preferred, fluent English and an additional language, and strong Microsoft Office and Opera Cloud skills to support

Qualifications

• Fluent in English; proficiency in an additional language.
• Strong technical proficiency in Microsoft Office applications and Opera Cloud systems.
• Experience in luxury 5-star environments is preferred but not required.

Responsibilities

• Supervise Concierge, Bell and Valet operations to maintain high standards and guest satisfaction.
• Oversee porch and luggage services to ensure smooth operations and timely service.
• Keep Opera Telephone Book, iPads, and Mercury updated with restaurant, airline, mall and hotel facility information.
• Address and resolve guest complaints promptly and professionally.
• Ensure staff grooming, uniforms, and punctuality, with six hours of monthly training for each staff member.
• Prepare weekly duty rosters, manage attendance, and oversee vacation planning.

Skills

Fluent in English

Additional language

Tools

Microsoft Office

Opera Cloud

Job description

Assistant Manager - Concierge - Jumeirah Beach Hotel

United Arab Emirates

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job:

An exciting opportunity has arisen foranAssistant Concierge Managerto joinJumeirah Beach Hotel. The main duties and responsibilities of this role include:

• To ensure all guests are given a warm, friendly, courteous, informative, and efficient service as well as to supervise/manage the Concierge, Bell and Valet operation ensuring that standards are maintained, and maximum guest satisfaction is achieved.
• Oversee porch and luggage services to ensure smooth operations, preventing delays, loss, or damage, and ensuring maximum guest satisfaction.
• Keep all information in Opera Telephone Book, iPads, and Mercury up to date regarding restaurants, bars, airlines, shopping malls, and hotel facilities.
• Address and resolve guest complaints promptly and professionally according to Jumeirah standards.
• Ensure all colleagues are properly groomed, wear the correct uniform and nametag, and report for duty punctually.
• Ensure each staff member receives six hours of training per month and maintain accurate training records, facilitating ongoing staff development.
• Prepare weekly duty rosters, manage monthly attendance sheets, and control annual vacation plans, including tracking pending vacation, sick leave, and lieu days.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 3-5 years' experience in a similar position within a luxury 5-star environment.
• Previous experience in the UAE is preferred, while international luxury exposure is equally valued.
• Fluent in English; proficiency in an additional language.
• Strong technical proficiency in Microsoft Office applications and Opera Cloud systems.
• A genuine passion for delivering exceptional guest experiences within a multicultural team environment.
• Confident and professional in managing guest feedback with empathy, and efficiency.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)