Concierge Guest Experience Specialist

Jumeirah; Dubai; On-site; AED 60,000 - 120,000; Full time

Benefits offered by this job

Colleague discounts

Learning & Development

Internal mobility

Shared accommodation

Healthcare and life insurance

Paid annual leave

Flight home

Job summary

Jumeirah Zabeel Saray is seeking a Concierge Guest Services Executive to join our luxury team on the Palm in Dubai. You will coordinate transportation, dining reservations, and amenities while delivering exceptional service to discerning guests.

With 1–2 years in Concierge or Front Office, you will excel in communication, guest relations, and hotel systems. Arabic, Mandarin, French, Spanish, Italian, German or Russian are highly welcomed for guest interactions.

Qualifications

• 1–2 years in Concierge, Front Office or Guest Relations.
• High School Diploma required; hospitality qualification preferred.
• Strong communication and guest-service orientation; multiple languages valued.

Responsibilities

• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and escalate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.
• Maintain accurate guest records and ensure compliance with service standards.
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation, and F&B to fulfill guest needs.
• Uphold safety, security, and privacy protocols at all times.

Skills

Concierge operations

Guest service excellence

Hotel systems

Communication skills

Interpersonal skills

Education

High School Diploma

Hospitality management degree

Tools

Hotel PMS (Opera)

CRM systems

Job description

Jumeirah Zabeel Saray is seeking a Concierge Guest Services Executive to join our luxury team on the Palm in Dubai. You will coordinate transportation, dining reservations, and amenities while delivering exceptional service to discerning guests.

With 1–2 years in Concierge or Front Office, you will excel in communication, guest relations, and hotel systems. Arabic, Mandarin, French, Spanish, Italian, German or Russian are highly welcomed for guest interactions.