Concierge & Guest Experience Specialist

Accor; Dubai; On-site; AED 12,000 - 15,000; Full time

Job summary

Accor is seeking a Receptionist for their Fairmont Bab Al Bahr located in Dubai. The role requires maintaining a welcoming presence at the Reception Desk, ensuring guests are greeted courteously, while upholding the hotel’s excellent service standards.

The ideal candidate will possess superior guest service skills, practical experience, and a hospitality diploma is preferred. Proficiency in English and ability to manage cash transactions accurately are essential.

Qualifications

• Two years minimum experience in customer service.
• Proficient in English (verbal & written); a second language is an asset.
• Able to type 25 words per minute.
• Must handle cash effectively and accurately.

Responsibilities

• Greets guests courteously, mostly using their name.
• Ensures adherence to health & safety regulations.
• Maintains presence at the Reception Desk all shift long.
• Drives revenue through up-selling room brands.

Skills

Outstanding guest services

Professional presentation

Communication skills

Multitasking

Flexibility

Education

Hospitality diploma

Tools

Windows

MS Office Suite

Fidelio PMS

Job description

Accor is seeking a Receptionist for their Fairmont Bab Al Bahr located in Dubai. The role requires maintaining a welcoming presence at the Reception Desk, ensuring guests are greeted courteously, while upholding the hotel’s excellent service standards.

The ideal candidate will possess superior guest service skills, practical experience, and a hospitality diploma is preferred. Proficiency in English and ability to manage cash transactions accurately are essential.