Concierge Bell Attendant - Luxury Guest Experience

Kimpton; United Arab Emirates; On-site; AED 36,000 - 54,000; Full time

Job summary

InterContinental Dubai Festival City seeks a Bell Attendant to join our Concierge team. You will warmly welcome guests, assist with luggage, guide arrivals and departures, and help guests navigate hotel facilities with professional service.

The role requires English fluency, 5-star hospitality experience preferred, and flexibility for night, weekend, and holiday shifts. We offer competitive pay and benefits in a luxury-brand environment.

Qualifications

• Communication with guests and colleagues is essential.
• Fluency in English required; additional languages are a plus.
• Strong time management to prioritize tasks under pressure.
• Outgoing personality to engage guests and create memorable moments.
• Flexibility to work night, weekend, and holiday shifts.
• At least 1 year of experience in a similar 5-star property.
• High school diploma; college degree is a bonus.
• Ability to work independently and as part of a team.

Responsibilities

• Assist guests by opening/closing car and taxi doors.
• Welcome guests at the main entrance with time-appropriate greeting.
• Guide guests to Front Desk and assist with check-in/out; escort baggage as needed.
• Provide guest services and information about hotel facilities.
• Assist with heavy packages, coats, and suitcases.
• Keep the lobby clean; inform Concierge or Bell Captain if major cleaning is required.
• Keep baggage room tidy and ready before the end of the shift.
• Deliver newspapers to guest rooms as assigned by the Bell Captain.
• Maintain high standards of behavior, appearance, and attitude as an InterContinental team member.

Skills

Communication skills

Fluent English

Time management

Outgoing personality

Flexibility

5-star experience

Teamwork

Education

High school diploma

College degree (bonus)

Job description

InterContinental Dubai Festival City seeks a Bell Attendant to join our Concierge team. You will warmly welcome guests, assist with luggage, guide arrivals and departures, and help guests navigate hotel facilities with professional service.

The role requires English fluency, 5-star hospitality experience preferred, and flexibility for night, weekend, and holiday shifts. We offer competitive pay and benefits in a luxury-brand environment.