Concierge Bell Attendant - Guest Experience Lead

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Discounted hotel rates

Academy learning programs

Career development opportunities

Job summary

AccorHotels Middle East is seeking a proactive Concierge team member in Dubai to ensure efficient guest luggage handling, room escort, and smooth concierge operations. You will respond promptly to guest requests, maintain secure luggage storage, and uphold hotel safety and service standards.

The role involves guiding guests through hotel facilities, coordinating with Front Office for folio payments, and maintaining accurate daily records.

Qualifications

• University degree required.
• Minimum 1 year in a similar role in a 4-5 star hotel.
• Experience in concierge or guest services is a plus.

Responsibilities

• Handle guest luggage on arrival, stay, and departure with security in mind.
• Escort guests to rooms and explain facilities and hotel services.
• Maintain cleanliness and organisation of the Concierge Desk and lobby area.
• Respond to guest requests and resolve issues promptly with departments.

Skills

Guest services

Luggage handling

Concierge duties

Communication skills

Education

University Degree in any field

Job description

AccorHotels Middle East is seeking a proactive Concierge team member in Dubai to ensure efficient guest luggage handling, room escort, and smooth concierge operations. You will respond promptly to guest requests, maintain secure luggage storage, and uphold hotel safety and service standards.

The role involves guiding guests through hotel facilities, coordinating with Front Office for folio payments, and maintaining accurate daily records.