Lux Concierge Bell Attendant - Night & Weekend Shifts

IHG; Dubai; On-site; AED 42,000 - 54,000; Full time

Benefits offered by this job

Room discounts

Training & development

Job summary

InterContinental Dubai Festival City is seeking a Bell Attendant to welcome and assist guests with warmth and efficiency. You will open doors, guide guests, and ensure smooth transitions from arrival to departure while maintaining impeccable presentation in a luxury hotel environment.

You will support reception, concierge and housekeeping through proactive guest service, assist with luggage, and help create memorable moments for guests in a fast-paced, international setting.

Qualifications

• Strong communication with guests and colleagues.
• Fluent English; additional languages welcomed.
• Excellent time management and multitasking under pressure.
• Personable and proactive in creating guest memorable moments.
• Flexible availability including nights, weekends and holidays.
• Previous experience in a 5-star property is preferred.

Responsibilities

• Assist arriving and departing guests by opening and closing car and taxi doors.
• Welcome guests at the main entrance with appropriate greeting.
• Guide guests to the Front Desk and assist with check-in/check-out procedures; assist with baggage handling and escort guests as needed.
• Provide guest services and information about hotel facilities and services.
• Assist with heavy packages, coats, and luggage as required.
• Keep the lobby clean and tidy, report needs to Concierge or Bell Captain.
• Maintain baggage room order before end of shift and deliver newspapers to rooms as assigned.
• Uphold high standards of behavior, appearance, and service as expected by IHG.

Skills

Communication

English fluency

Time management

Outgoing personality

Flexibility

Experience in 5-star property

Education

High school diploma

University degree beneficial

Job description

InterContinental Dubai Festival City is seeking a Bell Attendant to welcome and assist guests with warmth and efficiency. You will open doors, guide guests, and ensure smooth transitions from arrival to departure while maintaining impeccable presentation in a luxury hotel environment.

You will support reception, concierge and housekeeping through proactive guest service, assist with luggage, and help create memorable moments for guests in a fast-paced, international setting.