Bell Attendant - Concierge - InterContinental Hotel, Dubai

Bell Attendant - Concierge - InterContinental Hotel, Dubai; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Paid annual leave

Private healthcare insurance

Hotel discount

Colleague recognition programmes

Pension & savings plans

Flexible working arrangements

Employee Assistance Program

Job summary

InterContinental Hotels Group Dubai Festival City is seeking a Bell Attendant to join our Concierge team. You will greet guests, assist with arrivals, escort guests to the Front Desk and provide information about hotel services to ensure a seamless guest experience.

The role requires one year of relevant experience, strong English communication, and a flexible schedule including nights and weekends. We offer a competitive salary and a range of employee benefits within the InterContinental

Qualifications

• Effective communication with guests and colleagues.
• Fluent English in speaking and writing.
• Strong time-management under busy shifts.
• Outgoing personality to create memorable guest moments.
• Flexible availability including nights, weekends and holidays.
• At least 1 year in a similar hospitality role.
• High school diploma; college degree is a bonus.

Responsibilities

• Assist guests by opening car and taxi doors for arrivals and departures.
• Welcome guests at the entrance and greet Priority Club members.
• Escort guests to Front Desk and support check-in/check-out procedures.
• Provide information about hotel facilities and services.
• Help with heavy packages, coats and luggage as needed.
• Keep lobby tidy and inform Bell Captain of major cleaning needs.
• Prepare and deliver newspapers to guest rooms as instructed.

Skills

Communication

English fluency

Time management

Outgoing personality

Flexibility

Hospitality experience

Independent & teamwork

Education

High school diploma

Degree preferred

Job description

Job Reference: 46293

Location: Dubai, Festival City

Bell Attendant - Concierge - InterContinental Hotel, Dubai

Job opening summary: Do you see yourself as a Bell Attendant and a member of the Concierge team for InterContinental Hotels Group® Dubai Festival City?

Imagine working for a company that gives you room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognised and rewarded, to be involved and to take the initiative and lead.

About the Company

The InterContinental Hotels Group properties in Dubai Festival City consist of four hotels with over 1,600 rooms, 16 restaurants and bars, an event centre, a festival arena, a spa, a gymnasium and a swimming pool.

Day‑to‑day responsibilities

• Assist arriving and departing guests by opening and closing car and taxi doors.
• Welcome guests at the main entrance, offering an appropriate greeting, noting repeat guests and Priority Club members.
• Guide the guest to the Front Desk and adhere to guest check‑in and check‑out procedures, prepare baggage handling, and escort guests accordingly.
• Provide guest services and guidance, information about the hotel facilities and services.
• Assist with heavy packages, coats, and suitcases.
• Keep the lobby clean and tidy, and inform the Concierge or Bell Captain if major cleaning is required.
• Keep the baggage room clean and in order before going off duty on each shift.
• Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain.
• Maintain high standards of behaviour, appearance and attitude as expected in an IHG Brand.

Requirements

• Communication skills – guests and colleagues will need to come to you with concerns and compliments.
• Fluency in the English language – additional language skills are a plus.
• Time‑management skills – ability to prioritise tasks under pressure.
• Outgoing personality – to help guests and create memorable moments.
• Flexibility – night, weekend and holiday shifts are part of the job.
• Experience – at least one year in a similar position.
• Minimum education: high school diploma or qualification; college or university degree would be a bonus.
• Ability to work independently and within a team environment.

What you can expect from us

We provide a competitive salary and a range of benefits designed to help you live your best work life, including:

• Paid annual leave and public holidays in line with local market.
• Incentive programmes – some roles eligible for bonus.
• Colleague recognition programmes and long‑service awards.
• Insurance – private healthcare access in most markets.
• Pension and savings plans globally.
• Flexible working arrangements to balance work and home life.
• Hotel discount for colleagues, friends and family across our properties worldwide.
• Other discounts and offers – preferential rates for shopping and leisure in some markets.
• Colleague restaurant facilities – on‑site subsidised restaurant facilities in certain locations.
• Well‑being – access to a global Employee Assistance Program for financial, lifestyle and well‑being advice.

Equal Opportunity Employer

IHG Hotels & Resorts provides equal employment opportunities to all applicants.

Job details

Job category: Hotel and Hospitality

City: Dubai

Country: United Arab Emirates

Schedule: Full‑time

Remote work: No

Relocation: Not specified

Position type: Bell Attendant