Bell Attendant - Concierge - InterContinental Hotel Dubai Festival City

IHG Hotels & Resorts; Dubai; On-site; AED 24,000 - 36,000; Full time

Job summary

InterContinental Dubai Festival City is seeking a Bell Attendant to join our Concierge team. You will welcome guests, assist with luggage and escort guests to the Front Desk, while upholding IHG brand standards in a luxury hotel environment.

Ideal candidates have guest-facing experience in a 5-star property, strong English communication, excellent time management, and a friendly, proactive attitude. Night/weekend shifts and a team-oriented approach are essential.

Qualifications

• Clear communication with guests and colleagues
• Fluent English required; other languages a plus
• Strong time management to prioritize tasks
• Open, friendly personality for guest interactions
• Flexible availability including nights, weekends, holidays
• Experience in a luxury hotel, ideally 5-star property
• High school diploma or equivalent; college degree a bonus

Responsibilities

• Greet and assist arriving guests at the entrance and doors
• Welcome guests and guide to Front Desk; assist with check-in/check-out
• Escort guests and manage baggage handling and guidance
• Provide information on hotel facilities and services
• Assist with heavy packages and luggage
• Maintain a clean, welcoming lobby and baggage area
• Deliver newspapers to rooms and uphold brand standards
• Represent IHG with professional appearance and behavior
• Support concierge team as needed

Skills

Communication skills

Fluent English

Time management

Outgoing personality

Flexibility

5-star experience

Education

High school diploma

College degree (bonus)

Job description

Job Description:

Do you see yourself as a Bell Attendant in our Concierge team at InterContinental Hotel® Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Assist arriving and departing guests by opening and closing car and taxi doors.
• Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members.
• Guide the guest to the Front Desk and Adhere to guest check-in and check-out procedures prepare baggage handling and escort the guests accordingly.
• Provide guest services and guidance, information about the hotel facilities and services.
• Assist with heavy packages, coats, suitcase.
• Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning.
• Keep the baggage room clean and in order before going off duty on each shift.
• Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain.
• Maintains high standards of behaviour and appearance and attitude as expected in an IHG Brand.

What we need from you:

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Fluency in the English language - extra language skills would be great.
• Your Time management skills will be important to know how to prioritize tasks under pressure.
• Your outgoing personality is important in order to help our guests, and create memorable moments
• Flexibility - night, weekend and holiday shifts are all part of the job
• Experience - ideally, you’ll have spent at least one year in a similar position in a 5 star property
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Ability to work independently and within a team environment

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Requirements: