Luxury Bell Attendant & Concierge

InterContinental Hotels Group; Abu Dhabi; On-site; AED 40,000 - 56,000; Full time

Job summary

The InterContinental Dubai Festival City is seeking a friendly Bell Attendant to join our Concierge team. You will greet guests, assist with luggage, and help ensure a seamless arrival and departure experience. You’ll welcome guests at the door, guide them to the Front Desk, and provide information about hotel facilities.

A polished appearance and positive, guest‑focused attitude are essential. Flexibility for night, weekend and holiday shifts, plus the ability to work both independently and as

Qualifications

• Clear communication with guests and colleagues; handle concerns and compliments.
• Proficient English; other languages are a plus.
• Strong time management to prioritise tasks under pressure.
• Outgoing personality to engage guests and create memorable moments.
• Flexibility for night, weekend, and holiday shifts.
• Experience in a similar role at a 5-star property is preferred.
• High school diploma; higher degree is a bonus but not essential.
• Ability to work independently and as part of a team.

Responsibilities

• Assist arriving and departing guests by opening and closing doors for cars and taxis.
• Greet guests at the main entrance; acknowledge repeat guests and Priority Club members.
• Guide guests to the Front Desk; assist with check-in/out procedures and luggage handling.
• Provide information about hotel facilities and services; offer guest guidance.
• Assist with heavy packages, coats, and suitcases.
• Keep the lobby clean; inform Concierge or Bell Captain of major cleaning needs.
• Maintain orderly baggage room; prepare and deliver newspapers as assigned.
• Uphold high standards of behaviour, appearance and attitude per IHG Brand.

Skills

Communication skills

Fluency in English

Time management

Outgoing personality

Flexibility

5-star property experience

Independent & team work

Education

High school diploma or equivalent

College/university degree (bonus)

Job description

The InterContinental Dubai Festival City is seeking a friendly Bell Attendant to join our Concierge team. You will greet guests, assist with luggage, and help ensure a seamless arrival and departure experience. You’ll welcome guests at the door, guide them to the Front Desk, and provide information about hotel facilities.

A polished appearance and positive, guest‑focused attitude are essential. Flexibility for night, weekend and holiday shifts, plus the ability to work both independently and as