Concierge Bell Attendant – Dubai, Guest Services

Accor Group; Dubai; On-site; AED 36,000 - 54,000; Full time

Benefits offered by this job

Discounted rates at Accor properties

Accor Academies learning programs

Career growth opportunities

Job summary

Accor is hiring a Bell Attendant - Concierge Services in Dubai, United Arab Emirates to support front-of-house operations through professional luggage handling, guest assistance, transportation coordination, and arrival and departure services.

The role requires regular interaction with hotel guests and close coordination with Concierge, Front Office, and other departments to ensure a seamless guest journey, accurate information, and courteous service.

Qualifications

• University degree in any field.
• Minimum 1 year of experience in a similar role in a 4-5 star hotel.
• Ability to provide courteous and responsive guest service.
• Ability to work effectively with Concierge, Front Office, and other hotel departments.

Responsibilities

• Greet guests on arrival and departure and escort to the appropriate area.
• Handle guest luggage during arrival, stay, and departure and storage.
• Ensure luggage is secure and identified with baggage claim tags.
• Escort guests to their rooms and explain hotel facilities and features.
• Coordinate with Front Office regarding baggage procedures and luggage release.
• Provide prompt delivery of messages, newspapers, parcels per hotel procedures.
• Respond promptly to guest requests and enquiries with professionalism.
• Maintain regular contact with guests and assist with concerns or complaints.

Skills

Guest services

Communication

Multitasking

Education

University degree in any field

Job description

Accor is hiring a Bell Attendant - Concierge Services in Dubai, United Arab Emirates to support front-of-house operations through professional luggage handling, guest assistance, transportation coordination, and arrival and departure services.

The role requires regular interaction with hotel guests and close coordination with Concierge, Front Office, and other departments to ensure a seamless guest journey, accurate information, and courteous service.