Concierge Bell Attendant - Luxury Guest Services

IHG Hotels & Resorts; Dubai; On-site; AED 24,000 - 36,000; Full time

Job summary

InterContinental Dubai Festival City is seeking a Bell Attendant to join our Concierge team. You will welcome guests, assist with luggage and escort guests to the Front Desk, while upholding IHG brand standards in a luxury hotel environment.

Ideal candidates have guest-facing experience in a 5-star property, strong English communication, excellent time management, and a friendly, proactive attitude. Night/weekend shifts and a team-oriented approach are essential.

Qualifications

• Clear communication with guests and colleagues
• Fluent English required; other languages a plus
• Strong time management to prioritize tasks
• Open, friendly personality for guest interactions
• Flexible availability including nights, weekends, holidays
• Experience in a luxury hotel, ideally 5-star property
• High school diploma or equivalent; college degree a bonus

Responsibilities

• Greet and assist arriving guests at the entrance and doors
• Welcome guests and guide to Front Desk; assist with check-in/check-out
• Escort guests and manage baggage handling and guidance
• Provide information on hotel facilities and services
• Assist with heavy packages and luggage
• Maintain a clean, welcoming lobby and baggage area
• Deliver newspapers to rooms and uphold brand standards
• Represent IHG with professional appearance and behavior
• Support concierge team as needed

Skills

Communication skills

Fluent English

Time management

Outgoing personality

Flexibility

5-star experience

Education

High school diploma

College degree (bonus)

Job description

InterContinental Dubai Festival City is seeking a Bell Attendant to join our Concierge team. You will welcome guests, assist with luggage and escort guests to the Front Desk, while upholding IHG brand standards in a luxury hotel environment.

Ideal candidates have guest-facing experience in a 5-star property, strong English communication, excellent time management, and a friendly, proactive attitude. Night/weekend shifts and a team-oriented approach are essential.