Communication Manager

Expertise Recruitment; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency in Dubai seeks an Account Manager to oversee client accounts and ensure daily operations run smoothly. Key responsibilities include managing client satisfaction, maintaining high-quality deliverables, and providing strategic input for new business growth. The ideal candidate holds a bachelor's degree in a relevant field and has 3-4 years of experience in account management or client servicing within a creative agency. Fluency in English is essential, and Arabic is a plus.

Qualifications

• 3-4 years of experience in client servicing or account management within a creative or advertising agency.
• Strong understanding of creative agency workflows and project management processes.
• Fluency in English is mandatory; Arabic is a plus.

Responsibilities

• Ensure smooth running of day-to-day operations.
• Maintain ongoing client satisfaction and meet deadlines.
• Control quality of all agency output.
• Analyze and present reports to clients monthly.
• Contribute to new business growth opportunities.

Skills

Client servicing

Account management

Project management

Organizational skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in Advertising, Marketing, Communications, Business Administration

Job description

Job Summary

The Account Manager will act as the primary client servicing lead, ensuring smooth day-to-day account operations while maintaining strong client relationships. The role involves coordinating between clients and internal creative teams to deliver high-quality work on time, within scope, and aligned with strategic objectives.

Key Responsibilities

• Ensure the smooth running of day-to-day operations.
• Ensure deadlines are met and ongoing client satisfaction is maintained.
• Control and guarantee that all agency output is of consistent quality.
• Assist the Account Director and contribute to the strategy development process to deliver effective advertising solutions.
• Analyze and present competitive reports and budget reviews to senior agency personnel and clients on a monthly basis.
• Contribute to the strategic development process.
• Maintain effective relationships with clients and agency personnel at both operational and strategic levels to ensure smooth account management.
• Provide strategic input to support the development of new business growth opportunities.

Requirements

• A bachelor’s degree in Advertising, Marketing, Communications, Business Administration, or a related field.
• Not less than 3–4 years of experience in client servicing or account management within a creative or advertising agency.
• Strong understanding of creative agency workflows and project management processes.
• Proven ability to manage multiple accounts and projects simultaneously.
• Good exposure to timelines, scopes of work, and basic budget follow-up.
• Strong organizational, communication, and problem-solving skills.
• Fluency in English is mandatory; Arabic is a plus.
• Ability to perform effectively in a fast-paced, client-driven agency environment.