Clinic Manager

Ontime Healthcare; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Ontime Healthcare UAE is seeking an experienced Clinic Manager to oversee day-to-day operations of a premium aesthetic clinic in Dubai. The role focuses on seamless workflow, team leadership, and exceptional patient care within a high-service environment.

You will manage patient journeys, schedule resources, monitor performance against targets, and ensure DHA compliance while collaborating with medical staff to drive growth and patient satisfaction.

Qualifications

• Proven experience as a Clinic Manager or similar in aesthetic/healthcare.
• Experience with Dubai or UAE healthcare compliance and standards.
• Strong leadership and customer service orientation.

Responsibilities

• Oversee the daily operations of the clinic, ensuring smooth workflow across departments.
• Lead, coordinate, and support the clinic team to maintain high performance and patient care.
• Manage the overall patient journey and experience, addressing concerns and delivering excellent service.
• Monitor appointments, staff schedules, clinic resources, and supplies.
• Support sales, patient retention, and clinic performance against targets.
• Ensure compliance with DHA requirements, policies, health and safety standards.
• Collaborate with management and medical team to launch and develop the clinic.

Skills

Clinic operations

Team leadership

Patient experience

Business performance

Communication

Problem solving

Job description

About the Client

A European medical aesthetics brand originating from Amsterdam, now expanding its presence in Dubai. The clinic is built around a European treatment philosophy focused on natural, conservative results, personalized care, clinical excellence, and a premium patient experience.

About the Role

We are looking for an experienced and highly organized Clinic Manager to oversee the day-to-day operations of our client’s aesthetic clinic in Dubai. The ideal candidate will have strong experience in clinic operations, team management, patient experience, and business performance, with the ability to maintain the high service standards expected within a premium aesthetic environment.

Key Responsibilities

• Oversee the daily operations of the clinic, ensuring smooth and efficient workflow across all departments.
• Lead, coordinate, and support the clinic team to maintain high standards of performance, professionalism, and patient care.
• Manage the overall patient journey and experience, addressing concerns and ensuring excellent service delivery.
• Monitor appointments, staff schedules, clinic resources, supplies, and other operational requirements.
• Support sales, patient retention, and clinic performance, monitoring key operational and business targets.
• Ensure compliance with DHA requirements, clinic policies, health and safety standards, and operational procedures.
• Work closely with management and the medical team to support the successful launch, growth, and ongoing development of the clinic.
• Proven experience as a Clinic Manager, Operations Manager, or similar leadership role, preferably within an aesthetic, dermatology, cosmetic, or premium healthcare environment.
• Strong knowledge of clinic operations, patient experience, team management, and customer service.
• Previous UAE healthcare or aesthetic clinic experience is highly preferred.
• Strong leadership, organizational, and problem-solving skills.
• Commercially minded with an understanding of sales, patient retention, and clinic performance.
• Excellent communication and interpersonal skills with a professional and polished approach.
• Ability to thrive in a startup/growing clinic environment and contribute to establishing strong operational standards.

Salary + Benefits