Client Services Supervisor

Mediclinic; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Mediclinic Dubai Mall in Dubai, United Arab Emirates, seeks a Patient Administration Supervisor to oversee patient administration, insurance and billing operations. You will supervise a team of Patient Administrators, support operational management, and drive service quality in a healthcare setting.

The role requires a relevant bachelor’s degree or diploma and 2–3 years in supervisory customer service, preferably in healthcare, with strong English communication skills.

Qualifications

• A relevant Bachelor’s Degree or Diploma in a related field from an accredited institution.
• 2–3 years’ experience in a supervisory customer service position, preferably in healthcare.

Responsibilities

• Coordinate and supervise patient administration, medical insurance, billing and cash-up at the clinic.
• Lead and manage a team of Patient Administrators.
• Support the department or business unit manager with operational management.
• Maintain high customer service standards and improve patient service quality.
• Promote a working environment that prioritizes quality, health and safety.

Skills

MS Office

Financial management

Hospital information systems

Medical insurance terms

Medical terminology

Patient administration systems

English communication

Education

Bachelor's degree or Diploma

Job description

Closing date: 26/10/2026
Number of positions: 1
Reference number: 74463

Mediclinic Dubai Mall| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To monitor and manage the delivery of patient administration services, including the supervision of a team of patient administrators

KEY RESPONSIBILITY AREAS

To coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic

Lead and manage a team of Patient Administrators

To support the department or business unit manager with general operational management

To consistently meet customer service expectations by improving the quality of patient service

Support the development of a working environment and culture that actively promotes quality, health, and safety

REQUIRED EDUCATION

A relevant Bachelor’s Degree or Diploma in a related field froman accredited institution

REQUIRED EXPERIENCE

At least 2-3 years’ experience in a supervisory customer service positions, preferably in healthcare

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• Accounting and financial management principles
• Hospital information systems
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Patient administration systems and related processes
• Verbal and written communication skills in English (Arabic will be an advantage)

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.