Client Services Supervisor

Mediclinic International; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Mediclinic Creek Harbour in Dubai seeks a capable supervisor to oversee patient administration services, supervising a team of patient administrators and coordinating billing and insurance workflows. The role emphasizes quality patient services and accurate cash-up procedures at the clinic.

The ideal candidate holds a relevant degree and 2–3 years in a supervisory healthcare role, with strong MS Office skills and knowledge of hospital information systems. English is essential; Arabic is a plus.

Qualifications

• Bachelor's Degree or Diploma in a related field from an accredited institution.
• 2–3 years in a supervisory customer service role, preferably healthcare.
• Proficiency in MS Office and hospital information systems.
• Knowledge of medical insurance terminologies and processes.
• Excellent verbal and written English; Arabic is a plus.

Responsibilities

• Coordinate and supervise patient administration, insurance, billing and cash-up at the clinic.
• Lead and manage a team of Patient Administrators.
• Support the department or business unit manager with operational management.
• Strive to meet customer service expectations by improving patient service quality.
• Support a working environment that promotes quality, health and safety.

Skills

MS Office

Accounting and financial management

Hospital information systems

Medical insurance terminology

Medical terminology

Patient administration systems

English communication

Arabic language

Education

Bachelor's Degree

Diploma

Job description

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Closing date: 11/10/2026
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 74447
Workplace Type:

Mediclinic Creek Harbour| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To monitor and manage the delivery of patient administration services, including the supervision of a team of patient administrators

KEY RESPONSIBILITY AREAS

To coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic

Lead and manage a team of Patient Administrators

To support the department or business unit manager with general operational management

To consistently meet customer service expectations by improving the quality of patient service

Support the development of a working environment and culture that actively promotes quality, health, and safety

REQUIRED EDUCATION

A relevant Bachelor's Degree or Diploma in a related field froman accredited institution

REQUIRED EXPERIENCE

At least 2-3 years' experience in a supervisory customer service positions, preferably in healthcare

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• Accounting and financial management principles
• Hospital information systems
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Patient administration systems and related processes
• Verbal and written communication skills in English (Arabic will be an advantage)

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.