Client Services Ambassador - Emirati

Mediclinic International; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Mediclinic Dubai Mall in Dubai is seeking a Patient Administrator to enhance the quality of patient care by efficiently handling appointment scheduling, registration, billing, and insurance processes. The role requires 2-3 years in customer service, preferably in healthcare, with secondary education; a tertiary diploma or degree in medical science or finance is desirable.

Strong MS Office, CRM and hospital information systems knowledge, plus familiarity with medical terminology, will help you

Qualifications

• Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry.
• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within medical science, finance / accounting.

Responsibilities

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Skills

MS Office proficiency

CRM software

Hospital information systems

Company policies & emergency codes

Medical terminology

Numerical literacy

Patient scheduling

Education

Secondary school education (Grade 12)

Diploma or Bachelor's in medical science/finance

Job description

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Closing date:
Number of positions: 1
Recruiter name:Ruba Hijah
Reference number: 75326

Mediclinic Dubai Mall| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes