Client Services Ambassador - Emirati

Mediclinic International; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi, United Arab Emirates, is seeking a proactive Patient Administrator to efficiently manage appointment scheduling, registration, and related insurance tasks. The role also covers billing and cash-up processes, with a focus on delivering excellent patient service.

Ideal candidates will have 2–3 years in customer service, experience with CRM software and hospital information systems, and a solid understanding of medical terminology and insurance

Qualifications

• 2–3 years of experience in a customer services role, preferably in healthcare.
• Good numerical and data entry skills with attention to detail.
• Familiarity with medical insurance terminology and processes.

Responsibilities

• Effectively manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up procedures.
• Maintain high standards of patient service and responsiveness.

Skills

Customer service

CRM software

MS Office

Hospital information systems

Medical terminology

Numerical literacy

Scheduling & registration

Education

Grade 12

Diploma in medical science

Bachelor’s degree in finance / accounting

Tools

CRM software

Excel / MS Office

Hospital information systems

Job description

Mediclinic Airport Road Hospital| Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes