Client Relations Supervisor

Mediclinic International; Abu Dhabi; On-site; AED 156,000 - 312,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a Client Relations Supervisor to lead day-to-day patient experience initiatives and close non-clinical complaints, while collaborating with the Clinical Complaint Unit to route feedback.

Reporting to the Client Relations Manager, you will monitor NPS, drive local action plans, perform inpatient rounding, and coach clinical and non-clinical staff to uphold Mediclinic's client-centric standards. This is an on-site role in the UAE.

Qualifications

• Bachelor's degree in healthcare management, business administration, hospitality, or a relevant field.
• Certification or training in service excellence, conflict resolution, or patient experience management.
• Minimum 3 years' experience in healthcare operations, client experience, or customer service, with demonstrated capability in handling client feedback and complaint.

Responsibilities

• Monitor NPS and implement local action plans
• Resolve non-clinical feedback and facilitate clinical complaints
• Conduct proactive inpatient rounding and support outpatient experiences
• Guide and influence staff on client experience policies and standards
• Coordinate with external survey providers and internal teams

Skills

Client Experience Design

Client experience in healthcare

NPS interpretation

Communication & Interpersonal Skills

Stakeholder Engagement

Coaching & Quality Improvement

Client relationships & mentorship

Emotional Intelligence & Empathy

Data analysis & interpretation

Education

Bachelor's degree in healthcare management, business administration, hospitality, or a relevant field

Certification or training in service excellence, conflict resolution, or patient experience management

Job description

Job description

Closing date: 13/11/2026

Number of positions: 1

Recruiter name: Reem Mansoor

Reference number: 75306

Workplace Type:

Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates

Main Purpose of Job

The Client Relations Supervisor serves as a senior member of the facility/cluster, role-modeling Mediclinic Way, delivering a Passionately Caring experience to our patients, their families and visitors.

This operational role focuses on the day-to-day coordination of patient experience initiatives and facility feedback loops. The primary objective is to manage and close non-clinical patient complaints while seamlessly facilitating clinical feedback with the Clinical Complaint Unit.

Reporting to the Client Relations Manager, the Supervisor monitors Net Promoter Scores (NPS), coordinates localized action plans, conducts proactive inpatient rounding, and supports outpatient experience enhancements. In doing so, this role actively guides and influences both clinical and non-clinical staff to streamline internal practices, build service alignment, and safeguard Mediclinic Middle East (MCME) client-centric policies.

Key Responsibility Areas

• Monitor NPS and implement local action plans
• Resolve non-clinical feedback and facilitate clinical complaints
• Conduct proactive inpatient rounding and support outpatient experiences
• Guide and influence staff on client experience policies and standards
• Coordinate with external survey providers and internal teams

Required Education

ESSENTIAL EDUCATION

• Bachelor's degree in healthcare management, business administration, hospitality, or a relevant field.

DESIRED EDUCATION

• Certification or training in service excellence, conflict resolution, or patient experience management.

Required Experience

ESSENTIAL MINIMUM EXPERIENCE

• Minimum 3 years' experience in healthcare operations, client experience, or customer service, with demonstrated capability in handling client feedback and complaint.

DESIRED EXPERIENCE

• Experience working in airlines, hotels or aesthetics clinics.

Required Job Skills and Knowledge

• Client Experience Design
• Client experience expertise and skills within healthcare
• Relevant Client Experience policies and procedures
• Net Promoter Score (NPS) interpretation and action planning
• Communication & Interpersonal Skills
• Communication & Stakeholder Engagement
• Coaching and quality improvement
• Demonstrate the ability to develop and maintain client relationships (including mentorship and coaching of team members)
• Emotional Intelligence and Empathy
• Data analysis and interpretation

Application Information

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.