Client Experience Officer

Mediclinic International; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a Customer Experience Manager to oversee, manage and monitor the overall patient and client experience, coordinating client relations services for the unit. The role focuses on addressing health package queries, enhancing the patient journey for VIP and international visitors, and efficiently handling patient administration and complaints.

The ideal candidate has a relevant Bachelor's Degree or Diploma and 2–3 years of healthcare customer

Qualifications

• Bachelor’s Degree or Diploma from an accredited institution.
• 2–3 years’ experience in a healthcare customer service setting.
• Knowledge of medical terminology and patient administration processes.
• English communication skills; Arabic is an advantage.

Responsibilities

• Attend to patient queries related to health packages and promote services.
• Monitor the patient journey experience for VIP and international visiting patients.
• Manage administrative matters related to complaints.
• Conduct daily in-patient rounds to monitor patient satisfaction.

Skills

Financial management

Medical terminology

English communication

Arabic advantage

Patient administration processes

Education

Bachelor’s degree or diploma

Job description

Closing date: 09/11/2026

Number of positions: 1

Recruiter name:Reem Mansoor

Reference number: 75092

Mediclinic Airport Road Hospital| Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

To oversee, manage and monitor the overall patient and client experience, including the coordination of client relations services for the business unit

KEY RESPONSIBILITY AREAS

To attend to all patient queries related to health packages offered and promote relevant services to clients

To monitor and oversee the patient journey experience for all VIP and international visiting patients

Effectively manage all administrative matters related to complaints

Conduct daily in patient rounds to monitor and manage patient satisfaction

REQUIRED EDUCATION

A relevant Bachelor's Degree or Diploma from an accredited institution

REQUIRED EXPERIENCE

At least 2-3 years' experience in a customer service setting in healthcare

REQUIRED JOB SKILLS AND KNOWLEDGE

• Financial Management principles
• Medical terminology
• Verbal and written communication skills in English (Arabic will be an advantage)
• Patient administration service delivery processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.