Emirati - Client Services Ambassador

Mediclinic International; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai, United Arab Emirates, is seeking a patient administrator to streamline appointment scheduling, registration, and insurance workflows. The role supports accurate billing and cash handling while maintaining excellent patient service standards.

Ideal candidates will have 2-3 years in customer service, preferably in healthcare, with proficiency in MS Office, CRM systems, and hospital information systems.

Qualifications

• 2-3 years’ experience in a customer services role, preferably in healthcare
• Secondary education completed; tertiary diploma or bachelor’s in medical science, finance or accounting preferred
• Proficiency in MS Office and CRM software applications

Responsibilities

• Manage patient appointment scheduling and registration processes
• Handle medical insurance processes and related tasks
• Oversee billing and cash-up processes
• Maintain high standards of patient service and customer satisfaction

Skills

MS Office

CRM software

Hospital information systems

Policies & emergency codes

Medical insurance knowledge

Medical terminology

Numerical literacy

Patient scheduling & registration

Education

Secondary education (Grade 12)

Diploma/Bachelor’s in medical science, finance or accounting

Job description

Job description

Closing date: 06/11/2026

Number of positions: 1

Recruiter name: Fatma Alharthi

Reference number: 74841

Workplace Type:

Mediclinic Parkview Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

1. To effectively and efficiently manage the patient appointment scheduling and registration process
2. To effectively and efficiently manage the medical insurance process and other related tasks
3. Effectively manage the billing and cash up process
4. To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, and become a part of the Mediclinic Middle East Family