Client Services Ambassador

Mediclinic; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi seeks a Patient Administrator to enhance patient care by efficiently handling appointments, registration, insurance tasks, and billing.

The role requires Grade 12, 2–3 years in customer services (healthcare preferred), and proficiency in MS Office and CRM systems. UAE Emiratisation preference applies.

Qualifications

• Completed secondary school education (Grade 12) is essential.
• Tertiary Diploma or Bachelor’s Degree in medical science, finance or accounting is desired.

Responsibilities

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up process.
• Maintain high-quality patient service and meet customer service expectations.

Skills

MS Office

CRM software

Hospital information systems

Medical terminology

Medical insurance terminology

Patient scheduling

Numerical literacy

Education

Secondary education (Grade 12)

Diploma or Bachelor’s degree in medical science/finance or accounting

Tools

MS Office

CRM software

Job description

Closing date: 16/11/2026
Number of positions: 1
Reference number: 74932

Mediclinic Airport Road Hospital| Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.