Client Services Ambassador - Emirati

Mediclinic International; Dubai; On-site; AED 60,000 - 110,000; Full time

Job summary

Mediclinic Dubai Mall in Dubai, United Arab Emirates seeks a Patient Administrator to enhance patient care by efficiently performing administrative tasks. You will manage appointment scheduling and registration, handle medical insurance processes, and oversee billing while ensuring high standards of customer service.

Ideal candidates have a Grade 12, plus a diploma or bachelor’s degree in medical science or finance, and 2–3 years in customer services, preferably in healthcare, with MS Office and

Qualifications

• Completed secondary education (Grade 12) is required.
• Desirable tertiary diploma or bachelor’s degree in medical science or finance/accounting.
• 2-3 years in a customer services role, preferably healthcare.
• Experience in a contact centre or healthcare environment is preferred.
• Proficient with MS Office and CRM software; knowledgeable in hospital information systems.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash up procedures.
• Maintain high quality patient service and customer care.

Skills

Computer literacy

CRM software

Hospital information systems

Policies & emergency codes

Medical terminology

Numerical literacy

Scheduling & registration

Education

Grade 12

Diploma or Bachelor’s degree in medical science or finance

Tools

MS Office

CRM software

Job description

Job description

Mediclinic Dubai Mall | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

1. To effectively and efficiently manage the patient appointment scheduling and registration process
2. To effectively and efficiently manage the medical insurance process and other related tasks
3. Effectively manage the billing and cash up process
4. To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.