Client Services Ambassador - Emirati

Mediclinic International; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Mediclinic International in the United Arab Emirates is recruiting a Patient Administrator to efficiently manage the patient appointment scheduling and registration processes, ensuring accuracy and a smooth patient journey.

You will also handle medical insurance processes and related tasks, oversee billing and cash-up activities, and help maintain high standards of customer service within a busy healthcare environment.

Qualifications

• 2–3 years of customer service experience, ideally in healthcare.
• Grade 12 essential; diploma or bachelor’s preferred in medical science, finance or accounting.
• Strong computer skills and CRM software familiarity.
• Knowledge of hospital information systems and insurance terminology.

Responsibilities

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up procedures.
• Maintain high customer service standards in a healthcare setting.

Skills

Computer literacy

CRM software

Hospital information systems

Policies & codes

Medical insurance terms

Medical terminology

Numerical literacy

Scheduling & registration

Education

Grade 12

Diploma/Bachelor in medical/finance

Tools

MS Office

Job description

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Closing date: 09/10/2026
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 74321
Workplace Type:

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.