Client Relations Officer - TPA Consultant

IFZA; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

24 working days annual leave

Annual flight home

Life insurance plan

Medical insurance plan

Bonus scheme in relevant departments

Job summary

IFZA Dubai is seeking a capable licensing operations professional in Dubai to provide license information to clients and partners within set timeframes. You will issue quotes and related documentation, maintain CRM records, and address inquiries to ensure high-quality service.

Collaborating with sales, finance, and renewals, you will analyze applications and support client retention through effective problem solving and communication in both Arabic and English.

Qualifications

• Full Arabic and English proficiency.
• Proficient in MS Office.
• Excellent customer service and communication skills.
• Strong attention to detail.

Responsibilities

• Provide clients and professional partners with license-related information within set timeframes.
• Issue quotes and license-related documentation.
• Monitor and update the CRM system when managing a portfolio.
• Analyze passports, application forms and resolutions accurately.
• Respond to partner and client emails and queries.
• Handle complaints and find solutions to retain clients.
• Work closely with sales, finance and renewals departments.

Skills

Arabic & English proficiency

MS Office

Customer service

Communication skills

Attention to detail

Tools

MS Office

Job description

Responsibilities

• Provide clients and professional partners with license-related information within set timeframes
• Issue quotes and license-related documentation
• Monitor and update the CRM system when managing a portfolio
• Analyze passports, application forms and resolutions accurately
• Respond to partner and client emails and queries
• Handle complaints and find solutions to retain clients
• Work closely with sales, finance and renewals departments

Requirements

• Full Arabic and English proficiency
• Intermediate computer literacy, e.g. MS Office
• Excellent customer service and communication skills
• Strong attention to detail

Preferred Qualifications

• Additional spoken languages
• Industry knowledge of licensing and government processes
• Customer service, client relationship management, B2B or channel partner experience

Benefits

• 24 working days annual leave
• Annual flight home
• Life insurance plan
• Medical insurance plan
• Bonus scheme in relevant departments

About the Company

IFZA Dubai is a free zone community in the UAE offering company formation services through professional partners and government authorities.