Client Experience Agent

IFZA; Dubai; Presencial; AED 50.000 - 78.000; Tempo integral

Benefícios oferecidos por esta vaga

24 days leave

Flight home

Medical and life insurance

Growth opportunities

Resumo da vaga

IFZA Dubai is seeking a professional Call Center Agent to be the first point of contact for clients and partners in the UAE. You will handle calls, maintain CRM records, and stay informed about IFZA products to resolve queries efficiently.

The role requires 2+ years in UAE call centers or similar, full English fluency, and solid MS Office skills, with a focus on confidentiality and achieving targets.

Qualificações

• Minimum of 2 years' experience as a Call Center agent or similar role in the UAE.
• Full English proficiency
• Intermediate computer literacy (e.g., MS Office)
• Familiarity with CRM systems and practices
• Excellent active listening and problem-solving skills

Responsabilidades

• Act as the first point of contact for clients and professional partners
• Answer and distribute incoming calls in a timely and professional manner
• Maintain comprehensive records of all calls in the Call Center CRM
• Maintain deep knowledge of IFZA's products and services to address queries efficiently
• Meet individual and team qualitative and quantitative targets
• Ensure confidentiality of client data

Descrição da vaga

Responsibilities

• Act as the first point of contact for clients and professional partners
• Answer and distribute incoming calls in a timely and professional manner
• Maintain comprehensive records of all calls in the Call Center CRM
• Maintain deep knowledge of IFZA's products and services to address queries efficiently
• Meet individual and team qualitative and quantitative targets
• Ensure confidentiality of client data

Requirements

• Minimum of 2 years' experience as a Call Center agent or similar role in the UAE
• Full English proficiency
• Intermediate computer literacy (e.g., MS Office)
• Familiarity with CRM systems and practices
• Excellent active listening and problem-solving skills

Benefits

• 24 annual leave days
• Annual flight home
• Medical and life insurance plans
• Opportunities for professional growth and development

About the Company

IFZA Dubai is a dynamic international Free Zone Community in the UAE, providing fast and reliable company formation services through a network of Professional Partners and Government Authorities.