Renewals Consultant

Slide Corporate Services; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

A leading corporate service provider in Dubai is seeking a Renewals Consultant to manage license renewals. Key duties include notifying clients and partners, handling escalations, and conducting face-to-face meetings. The ideal candidate should have a bachelor’s degree or diploma in Business Administration, with at least 2 years of experience in a similar role in the UAE. Proficiency in Microsoft Office and CRM tools is required, along with strong communication skills.

Qualifications

• Proficiency in Microsoft Office and CRM tools.
• Strong work ethic with a proven track record.
• Understanding of business setup processes in the UAE.

Responsibilities

• Notify clients of upcoming renewal dates.
• Handle escalated cases with effective solutions.
• Negotiate with partners for optimal outcomes.

Skills

Communication skills

Negotiation skills

Data analysis

Client support

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

CRM tools (Zoho preferred)

Job description

The Renewals Consultant actively manages the process of license renewals for Slide Corporate Services, its subsidiaries and administrative teams. This will include meeting with Clients, Partners finding solutions to objections or issues, and notifying clients of license statuses and renewal dates. The role requires conducting formal face-to-face meetings and following up with all partners and entities in a timely manner and in line with organizational standards and timelines.

Key Responsibilities

• Client and Partner Communication: Notify clients and professional partners of upcoming renewal dates, ensuring adherence to organizational timeframes and guidelines.
• Escalation Management: Handle complex cases escalated from the administrative team, providing effective solutions for unique scenarios.
• Negotiation: Negotiate various matters with professional partners, aiming for optimal outcomes for all parties involved.
• Data Analysis: Accurately analyze data to identify trends and develop action plans to improve the conversion rates of professional partners.
• CRM Management: Regularly monitor and update the CRM system to manage a portfolio effectively.
• Client Support: Respond promptly to client emails and queries, addressing a wide range of scenarios faced by licensees.
• Face-to-Face Meetings: Conduct regular in-person meetings with clients to maintain strong relationships.
• Partner Relations: Maintain ongoing relationships with professional partners, including preparing reports, hosting meetings, and conducting training sessions.

Requirements

• Proficiency in Microsoft Office and CRM tools (Zoho preferred).
• Confident personality with the ability to communicate effectively on phone calls and during face-to-face meetings.
• Self-motivated and accountable with a strong work ethic and a proven track record of exceptional performance.
• Strong understanding of free zone and mainland business setup processes and regulatory frameworks.
• Familiarity with government portals (DED, Freezones, Immigration, MOHRE) and application systems.
• Industry knowledge related to licensing, amendments, cancellations, and immigration processes is advantageous.

Preferred Qualifications

• Bachelor’s degree or diploma in Business Administration or a related field.
• Minimum 2 years experience in a similar role in the UAE.
• Full proficiency in English; additional languages are advantageous.